Client Services Manager

3 days ago

Ipswich, Australia Challenge Community Services Full time

**JOIN US - SHAPE LIVES - BUILD YOUR CAREER**

About the Role:
We are seeking a dynamic and compassionate **Client Services Manager** to lead our Disability Services division. This pivotal role involves overseeing the delivery of support services across multiple sites, ensuring alignment with NDIS and other government-funded program requirements.

You'll drive a culture of continuous improvement and excellence in service delivery while working collaboratively with HR, Rostering, Quality Safeguarding and Practice, and Business Support and Systems Administration.

**Benefits**:

- Pay rates from **$51.00 - $53.31** (SCHAD’s Award Level 5, based on experience/qualifications)
- Ongoing training and leadership development opportunities
- Clear career progression through succession planning
- Fitness Passport access for you and your family
- Salary packaging + meal/entertainment card (if eligible)
- Birthday leave to celebrate you

**Duties**:

- Oversee client support services across multiple sites, ensuring alignment with client goals and NDIS requirements.
- Mentor and support your team, fostering a positive culture.
- Ensure accurate service agreements, monitor financial performance, and take corrective actions to meet budget goals.
- Lead audits and continuous improvement to ensure services consistently meet NDIS standards.
- Build strong relationships with clients, families, carers, and stakeholders.
- Work closely with HR, Rostering, and other departments to ensure efficient and cohesive service delivery.

Skills and Experience:
**Essential**:

- Certificate IV in Disability, Community Services, or a related field, or at least 3 years of experience in Disability Services.
- knowledge of the disability sector, including NDIS funding and compliance.
- Leadership experience with the ability to coach and mentor.
- Excellent communication, organisational, and negotiation skills.
- Proficiency in client management systems and Microsoft Office Suite.

**Desirable**:

- Tertiary qualification in Social Science, Health or a related field.
- Experience in setting up new services and managing multiple sites.

**About Us**:
For over 65 years, Challenge Community Services has been empowering individuals and strengthening communities. We provide disability accommodation, foster care, allied health, and supported employment services - all with a focus on inclusion and respect.

**How to apply**:
Confidential enquiries can be made by contacting Kathleen Hyndes

**Closing Date - 21st September 2025**

**We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.

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