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Ndis Service Manager

2 weeks ago

Ipswich, Australia Wesbro Services Full time

Wesbro Services is a First Nations NDIS registered service provider, offering support to NDIS customers. Wesbro help people get out and enjoy what life has to offer and inject fun into their day. Wesbro specialises in delivering contextualised training and workshops, provide supported accommodation and assist customers with their personal needs.

**About the Role**:
In the capacity of Service Manager, you will be entrusted with the comprehensive management of multiple SIL homes and community access services, ensuring that participants receive the utmost standards of care and support. In the absence of team leaders, this position demands direct oversight of service operations, staffing, and quality management initiatives. The Service Manager oversees the day-to-day operations of the Carer team under general direction from the Operational Manager. As part of this role the Service Manager may be required to provide some direct supports to clients.

**Key Responsibilities**:
Oversee all operational aspects of designated SIL services

Manage staff, encompassing rostering, recruitment, and performance evaluations

Conduct 2-3 on-site visits per week to assess and ensure service quality

Oversee incident reporting processes and implement preventive measures

Facilitate team training and development to uphold high service standards

Guarantee adherence to NDIS regulations and organizational policies

Propel quality improvement initiatives and uphold best practice standards

Handle all on-call notifications throughout the week

**About You**:

- Demonstrable experience as a Service Manager or SIL Coordinator
- Exceptional leadership and problem-solving abilities
- Capacity to manage multiple SIL homes autonomously
- Experience in rostering, recruitment, and performance management
- Solid understanding of NDIS compliance and incident reporting mechanisms
- Excellent communication and team-building skills
- A strong commitment to delivering high-quality NDIS services and making a positive impact in the community

**Required Qualities and Skills**:

- Professional approach
- Ability to work under pressure
- Organisational and time management skills
- Excellent attention to detail
- Proficient use of IT systems including Microsoft, Outlook, Excel and client management systems
- Highly developed written and verbal communication skills including the ability to develop and maintain positive relationships with clients and their representatives

**Qualifications and Clearances**:

- Certificate IV or Diploma in Community Services or equivalent
- Queensland Paid Working with Children Check (Blue Card)
- NDIS Worker Screening Check (Yellow Card)
- Police Check within the last 2 years
- Current Queensland Drivers Licence
- Skills and Competencies

Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face

Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience

Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally

Teamwork: willingness to assist and support others as required and get on with team members

Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner

Cultural safe practice: At Wesbro we strive to be a safe and a diverse place for all, we expect applicants to share those same values.

Pay: $40.00 - $45.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person