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Customer Service Officer

3 weeks ago

Mascot, Australia BGIS Full time

**Customer Service Operator - Mascot, NSW**
**Location**:Mascot, NSW
**Company**:BGIS (Aviation Aligned Client)
**Employment Type**:Full-Time, Permanent, On-Site
**Salary**:$59,000 + superannuation
**Schedule**:Monday to Friday | 38 hours per week | Core business hours

**About BGIS**

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across a range of industries. We pride ourselves on our inclusive culture, commitment to excellence, and strong focus on safety, collaboration, and service.

**Purpose of the Role**

We are seeking a friendly and reliable **Customer Service Operator**to join our dedicated team supporting one of Australia’s leading aviation infrastructure clients. Based full-time on-site in Mascot, you will be the first point of contact for incoming calls and logged requests, ensuring smooth coordination between the client, trades, and wider BGIS operations.

Reporting into our national Operations Centre based in Adelaide, you’ll work closely with them and the on-site team, providing outstanding service in a fast-paced, high-volume environment.

You’ll be approachable, organised, and proactive, with a calm and professional manner. Whether handling a work order or resolving an urgent issue, you bring strong communication skills and an eye for detail. You enjoy being part of a team and take pride in keeping operations running efficiently.

**Key Responsibilities**
- Receive, assess and action client requests via various platforms
- Log and manage work orders through the CMMS system
- Allocate jobs to subcontractors or internal trades teams
- Monitor the progress of service requests and update stakeholders
- Escalate urgent issues as needed and ensure follow-through
- Maintain clear records and documentation in line with procedures

**Skills & Experience**

**Essential**:

- Previous experience in a customer service or helpdesk role
- Excellent phone manner and interpersonal communication
- Confidence working with IT and job management systems
- Strong attention to detail and follow-up
- Ability to remain calm and clear under pressure
- Australian Citizenship required for site access

**Desirable**:

- Facilities, maintenance, trades or scheduling experience
- Familiarity with CMMS or job management systems

**Working Arrangement**
- Monday to Friday
- 38 hours per week
- Core business hours (with some flexibility on start/finish times)
- On-site role based in Mascot
- Free parking available

**Why Join BGIS?**
- Friendly, supportive workplace culture
- Long-term career opportunities within a global business
- Community engagement opportunities - 2 paid volunteer days per year
- Recognised for gender diversity and inclusion (Work180 2024)
- Ranked 3rd - 2024 AFR BOSS Best Places to Work

**How to Apply**

If you’re a proactive, capable, and collaborative operator ready to take the next step in your career, we’d love to hear from you.

**Eligibility**:Applicants must have full Australian working rights