Field Service Asset Manager

Melbourne, Australia

Operations & Services - Regional Service /

Full-time /

Hybrid

**Our Culture**

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

**Unleash Voices**

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

**Customer Fluent**

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

**Infinite Impact**

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

**All In**

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.

**Role Overview**

As the Asset Manager within the Field Service business, you will be responsible for the commercial, technical, and financial performance of a portfolio of BESS sites. You will lead a small team of field engineers and ensure that customer scopes of work are delivered with robust management plans, timely issue resolution, and effective prioritisation of service activities.

This role requires close collaboration with internal finance and commercial teams to ensure accurate reporting, asset performance tracking, and P&L forecasting

**Key Responsibilities**

**Asset Oversight & Performance**:
- Own the lifecycle performance of BESS assets under your remit, ensuring optimal uptime and reliability.
- Monitor and report on asset KPIs, including technical performance, financial metrics, and customer satisfaction.
- Lead root cause analysis and resolution of technical issues in collaboration with engineering and product teams.

**Team Leadership**:
- Manage and mentor a team of field engineers, ensuring high performance and development.
- Allocate resources and prioritise tasks based on operational urgency and strategic importance.
- Foster a safety-first culture and ensure compliance with all field service protocols.

**Customer Scope & Documentation**:
- Ensure all customer scopes of work are supported by clear management plans and documentation.
- Oversee the creation and maintenance of service documentation, including work instructions, risk assessments, and escalation pathways.
- Act as a point of contact for customer issue resolution and service delivery updates

**Commercial & Financial Interface**:
- Collaborate with finance and commercial teams to support asset-level P&L forecasting and budget tracking.
- Provide input into commercial proposals and contract reviews related to service scope and asset performance.
- Support monthly and quarterly reporting cycles with accurate data and insights.

**Qualifications & Experience**:
- Proven experience in asset management, preferably within energy or infrastructure sectors.
- Strong understanding of BESS technologies and field service operations.
- Demonstrated ability to lead technical teams and manage cross-functional stakeholders.
- Financial acumen with experience in budgeting, forecasting, and reporting.
- Excellent communication and documentation skills.

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.