Specialist Support Administrator

1 week ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Specialist Support Administrator, you will provide specialist administrative support to enable EML’s Legal & Technical teams to proactively manage personal injury claims effectively, in accordance with the requirements of the relevant jurisdiction.

This will be a full time, 12 month contract position based in the Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES
- Provide administrative support to Legal and Technical teams to progress and resolve specialist claims, litigated claims, and/or disputed matters.
- Manage information requests and exchanges related to specialist claims, litigated claims, and/or disputed matters in line with required workflows and timeframes.
- Liaise with providers and stakeholders in relation to specialist claims, litigated claims, and/or disputed matters.
- Maintain accurate records in the relevant claim system as directed.
- Prepare documentation and correspondence for specialist, pre-litigated, and litigated claims, and/or disputed matters.
- Assist with the preparation and distribution of reports as required.

ABOUT YOU
- 1-2 years’ experience in an administrative role, ideally within an insurance, legal, or claims environment.
- Confident computer skills, with experience using ACCtion and NOVUS highly regarded.
- Exceptional attention to detail and strong time management skills to effectively manage competing priorities.
- Clear and professional written and verbal communication skills, with the ability to interpret basic technical terminology and Victorian legislation.
- A proactive, self-motivated approach with the ability to work both independently and as part of a supportive, collaborative team.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative innovative team culture- Flexibility with opportunity to WFH when you are fully trained in your role.- A corporate wellbeing program with discounted health insurance and gym membership- Access to discounts at over 350 retailers through our Rewards Hub program- Entitlement to an annual tenure and performance-based recognition reward- Comprehensive learning and development support- Companywide events to celebrate success.- Quarterly Reward and Recognition Awards- Up to 16 weeks paid parental leave, plus super

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