Specialist Support Administrator

1 week ago

Melbourne, Victoria, Australia EML Group Full time $60,000 - $80,000 per year

EML is a leading
Workers Compensation
and
Personal Injury Claims Management
business. Our goal is to help people get their lives back through
ongoing support during their return-to-work journey
. We continue to experience ongoing growth and now have over
4,000 dedicated employees
. We foster a learning culture that allows for us to continually invest in our employees ensuring a
long-term career
here at EML.

THE OPPORTUNITY
As part of our diverse team based in
Melbourne
, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a
Specialist Support Administrator
, you will provide specialist administrative support to enable EML's Legal & Technical teams to proactively manage personal injury claims effectively, in accordance with the requirements of the relevant jurisdiction.

This will be a
full time, 12 month contract
position based in the
Melbourne
office, with flexibility to work from home up to 3 days per week.

Your Responsibilities

  • Provide administrative support to Legal and Technical teams to progress and resolve specialist claims, litigated claims, and/or disputed matters.
  • Manage information requests and exchanges related to specialist claims, litigated claims, and/or disputed matters in line with required workflows and timeframes.
  • Liaise with providers and stakeholders in relation to specialist claims, litigated claims, and/or disputed matters.
  • Maintain accurate records in the relevant claim system as directed.
  • Prepare documentation and correspondence for specialist, pre-litigated, and litigated claims, and/or disputed matters.
  • Assist with the preparation and distribution of reports as required.

About You

  • 1–2 years' experience in an administrative role, ideally within an insurance, legal, or claims environment.
  • Confident computer skills, with experience using ACCtion and NOVUS highly regarded.
  • Exceptional attention to detail and strong time management skills to effectively manage competing priorities.
  • Clear and professional written and verbal communication skills, with the ability to interpret basic technical terminology and Victorian legislation.
  • A proactive, self-motivated approach with the ability to work both independently and as part of a supportive, collaborative team.

What We Offer
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

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