Operations Officer

**About the Role**
A new opportunity exists for an Operations Officer (Deceased Estates) to join us and support BOQ Group during our transformation journey, on permanent full-time basis. By joining the digital bank of the future, you will be able to make a difference with integrity and empathy, contributing to the successful process of customer support for deceased estates, adding significant value to our organisation.

As a Operations Officer in our supportive banking treasury and market operations team, you will be responsible for processing all requests including finalising estates and transferring funds while providing a high level of customer service. This will also include maintaining compliance procedures in accordance with set policies and performing administrative tasks.

Reporting to the Team Leader of Banking Services, you will work closely with internal and external stakeholders including solicitors and branch teams, as well as clients and counterparties - this means there is a lot of great learning

**About you**
As a confident team player, you will thrive in a fast-paced environment while always seeking to learn new things. You will also have the willingness and ability to adapt with on-the-job training. You are an empathetic and understanding individual who strives to provide the best possible customer service experience to all clients.

Your attitude is what will set you apart, supported by strong time management skills and an ability to handle sensitive matters with care and consideration. Active listening and strong customer support skills are also key for this role.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02443