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Client Support Specialist

2 weeks ago

Adelaide Region SA, Australia Compass Group Full time

**_Compass Group is the global market leader in providing food and beverage to customers in a range of food service environments. We operate in over 50 countries, employ over 510,000 people, and are a recognised top 10 employer worldwide._**

Due to an internal movement within our **Foodbuy **team, we are currently recruiting a **Client Support Specialist **to join the business, based in our support office in Adelaide.

This role will see you as one of the key point of contacts for proving support to your internal & external customers in relation to Supply Chain matters. Specifically, this includes ensuring efficient and effective operations of the Compass Group operating systems, as well as providing administrative and customer service support to both internal and external customers. The role is also responsible for identifying any strategic opportunities for innovation.

**Some of your key duties**
- Act as an intermediary between operators, the purchasing department and the E-Business team
- Support the sales process through sourcing and providing quotes in a timely manner
- Provide logistics support and assist in resolving supply issues
- Ensure cost of goods, logistics, quality and overall service of suppliers are adhered to
- Influence and mentor Unit Managers so they can understand the strategic direction of Supply Chain and a “bigger picture” understanding of the purchasing process
- Ensure suppliers have appropriate third-party accreditation and insurances and are set up in line with company and supply chain policy
- Conduct desk top audit on key suppliers periodically
- Complete monthly reports including invoice price checks, site compliance and training on systems
- Database an Excel based catalogue management

**A bit about you**
- Foodservice experience with a demonstrated background in operations
- Intermediate computer skills including Excel, Word and PowerPoint
- Excellent communication skills: both written and verbal
- Good interpersonal skills - ability to establish and maintain a positive relationship with business stakeholders
- Ability to analyse situations and problem solve as required
- Experience in a previous customer service role
- Tertiary qualifications in Supply Chain (desirable)

**Why work at Foodbuy Australia?**

Our passion for procurement is led by our Supply Chain talent. We seek to establish true partnerships with our Clients and Supply Partners delivering growth and innovation for all. Our Values represent the cornerstone of how we achieve this together.

You will join us at a really exciting time as we continue to invest in our people, our capability and in the core systems and processes that ensure we deliver great service to our Member Clients. As the sole sourcing partner for our parent company, Compass Group Australia, you will be offered an attractive benefits program including a salary plus incentive scheme, recognition programs and company discounts.

If you are looking for a career where you set the standard for personal advancement, then Foodbuy Australia is for you.

We embrace equal opportunity and promote diversity. We actively encourage Aboriginal & Torres Strait Islander people, men and women of all backgrounds, ages, sexual orientation and People with Disability to apply.