Account Coordinator

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

**The Opportunity**

Join our Australian Steel Market business as an Account Coordinator (Customer Service) in our Customer Service Team**.**This role is based in Chullora for 3 days a week, 1 day in Port Kembla and 1 day working from home (or 4 days in Chullora and 1 from home)

You will be the key customer representative to a dedicated portfolio of valued customer accounts, maintaining our high standards of service delivery. You will gain invaluable exposure working across multiple business streams and stakeholders where you can grow your professional knowledge with an iconic Australian company.

**What Will You Do?**

In this varied role, you will:

- manage the customer experience for your account portfolio
- work with internal stakeholders to provide solutions and deliver product in line with customer business needs
- provide our customers with real-time updates on product and service-related matters
- identify improvements with our systems and processes, assisting with implementing changes for internal teams and customers

**More About You**

As an energetic customer service professional, you will bring your sociable and collaborative approach to the team. You will bring:

- experience within a customer service environment
- sound experience with relationship management and conflict resolution
- excellent written and verbal communication skills
- high attention to detail and ability to complete multiple tasks simultaneously
- a strong customer focus with the ability to resolve issues and identify solutions
- expertise with various digital platforms, open to dynamic process and system changes

**What’s in it for you**
- full-time permanent position
- competitive remuneration package and attractive superannuation options including a profit share plan (annual bonus)
- ongoing training and career development opportunities
- employee benefits with discounts on health and wellbeing products and services
- Employee Assistance Program

**Why BlueScope**

As we’re **creating strength** for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:

- **Learn and develop as you grow.** With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- **Create innovative solutions.** Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- **Experience connection and care**. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- **Deliver work that matters.**Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

Bring your energy and make your mark, as, together, we drive Our Purpose**:“We create and inspire smart solutions in steel, to strengthen communities for the future.”**

Join us, **creating strength** for the future.