Aps 3 Finance Officer

1 week ago

Canberra, Australia Department of Veterans' Affairs Full time

Salary Range: $67,915 - $72,957 + Attractive Superannuation
- Contact Officer: Fiona Long on (02) 6289 6137

The available positions are within the Invoice Processing section, which is in the Finance, Technology and Insights Division. The section consists of around 50 staff responsible for payment of Rehabilitation and Compensation invoices across Veterans’ Entitlements Act, Safety Rehabilitation and Compensation Act and Military Rehabilitation and Compensation Act.

We operate an 1800 call line for accounts related queries with staff rostered from 8.30am to 5pm each weekday.

**Duties**
- Participate in day-to-day operational duties including: deliver a professional telephone enquiry service, accounts processing, creation of suppliers, customer service, reconciliations, corrections and records management to ensure responsibilities and obligations are met;
- Maintain awareness of Commonwealth compliance and legislative frameworks specific to role;
- Build rapport and maintain internal and external relationships, respond to enquiries, provide straightforward advice on accounts matters;
- Manage customer expectations, identify and escalate issues;
- Manage time, resources and accuracy of information and work, ensuring quality processing of large volumes of accounts, to effectively meet targets and performance standards;
- Positive participation in process improvement, team planning and own performance management activities;
- Use financial management and business systems to accurately and efficiently capture, research, analyse and reconcile data;
- Perform other duties as required, including provision of administrative and clerical support within the Team and assisting in the preparation of relevant resource materials.

**Eligibility**

Applicants must be an Australian citizen to apply.

**Notes**

This recruitment process is being used to fill an ongoing position.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Where a non-ongoing position is offered, the role will be filled for a specified term of up to 18 months. A specified term may be extended up to a maximum period of 3 years.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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