Operational Enablement Lead

**About the role**:
The Operational Enablement Lead is responsible for supporting the day-to-day execution of freight operations for one of TGE's key customers by ensuring timely and accurate handling of delivery-related enquiries, with a strong emphasis on Proof of Delivery (POD) accuracy and compliance.

This role acts as a key support function within the operations team, managing POD follow-ups and freight issues, and providing responsive communication to both internal teams and external customers. It requires high attention to detail, strong organisational skills, and the ability to work efficiently in a fast-paced logistics environment.

**What You’ll Do**:

- Coordinate day-to-day freight handling and depot and agents’ operations, ensuring freights processed, scanned, and dispatched in line with operational standards.
- Manage the end-to-end POD process, including chasing missing PODs, validating delivery information, and ensuring timely upload and availability within internal systems.
- Respond to and resolve freight-related enquiries, including redirections, re-deliveries, short deliveries, left card enquiries, and missing or damaged freight.
- Work closely with drivers, depot staff, and other operational teams to investigate and resolve POD or delivery discrepancies within agreed SLAs.
- Accurately update and maintain delivery status and case information in systems such as Salesforce or equivalent platforms.
- Liaise with customers to provide updates and resolution outcomes, particularly where POD confirmation is critical to service delivery or payment processing.
- Support scanning compliance through daily monitoring and escalation of non-compliance.

**What You’ll Bring**:

- Previous experience in an Operations or Freight Co-Ordinator role within a busy operations environment (preferably transport or logistics)
- High level of safety awareness and committed to driving same
- Strong written and verbal communication skills
- Ability to prioritise workload and achieve results through people.
- Commitment to customer satisfaction, both internal and external
- Proven ability to build and maintain excellent relations with management, both internally and externally
- Lateral thinker with hands on attitude
- A sound ability to work under pressure and autonomously without direction.
- Proven problem-solving ability with a solution orientation.

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.