Operations Manager

2 weeks ago

Newcastle, Australia Komatsu Forklifts Australia Full time

_Komatsu Forklift Australia promote, sell, hire and service the full range Komatsu and OMG forklifts, from powered pallet trucks through to 25 tonne container handlers with niche products also available to ensure that we have the right solution for our customer's needs_

**The Opportunity**:
**Komatsu Forklifts is after an Operations Manager on a permanent full-time basis to manage our Laverton branch in Victoria and oversee the field service technicians situated across rural parts of the state.

This role will lead a team of 11 employees, composing of Field Service / Workshop Technicians, Parts Administrators, Service Coordinators and Sales Reps.

The team is full of long-standing employee’s who have extensive knowledge of our Komatsu products.

A key focus of this position is to ensure the delivery customers expect from Komatsu OEM, this includes customer service, parts and service.

**Some of the key responsibilities**:

- Management and delegation of day-to-day duties for each team member with regular check-ins and performance reviews
- Monitoring and ensuring that the team is as efficient as possible whilst providing the best possible customer experience
- Providing quotation to customers in addition to building and presenting business proposals.
- Conduct regular audits of HSE and ensure compliance and governance is adhered to
- Ensure all team members are enabled for success in their positions and are able to provide feedback on challenges or issues as they arise
- Weekly, quarterly and monthly reporting on the PNL, Budgeting and WIP Performance

**Role Located**: Tomago

**The Benefits**:_We offer a variety of services and benefits to help our employees in their personal lives, including: _
- Technology: Discounts on Apple, Dell, Lenovo and Microsoft products
- Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
- Travel: Discounts with Avis, Qantas, Crown Hotels, IHG and travel agent

**What we are looking for**:

- Previous experience working as a Service/Workshop Manager, State or Territory Manager or Operations Manager
- Previous industry experience working in EWP, Hire Industry, Construction or Equipment is advantageous
- Must have leadership experience and strong team management skills
- Strong exposure to budgeting, forecasting and reporting building (PNL, WIP Reports)
- Must have an understanding of Service Centre operations and safety standards, protocols and procedures
- The ability to communicate effectively with employee’s, supervisors and managers
- A leader who can enable their team and drive growth development plans and strategies
- A current Forklift and Drivers License

**About Us**:

- Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, further training and personal growth._
- Komatsu offers a zero-harm culture in the workplace, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you'll become a part of a dynamic, supportive, and inclusive work environment, with opportunities for career progression on a global scale, training, and personal growth._

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