Ecommerce Coordinator

**At Lorna Jane**:

- We think customer, they are at the heart of everything we do.
- We are accountable, we take personal responsibility for our results and our growth, and we think, act and make decisions with intention.
- We challenge the status quo, we are game changers, the world has enough followers.
- We are hungry for success, and we never give up on achieving our goals.
- We believe in each other, we are one team, inspiring each other to achieve success.

About the role
Providing a seamless digital experience for our customers through an exceptional execution of all website operations, relating to promotions, merchandising and communications.
This role will transfer your incredible knowledge of the retail landscape and transition this into the online space. You will utilise your strong customer focus to influence Lorna Jane’s online customer globally

**Major areas of responsibility include**:

- Optimising product, category, navigation and brand landing pages based on season trade and customer engagement
- Maintain onsite search settings, report on search activity and continually work to optimise the search experience
- Troubleshooting any onsite customer queries and acting with urgency to create solutions
- Auditing website functions that impact customer experience weekly to ensure there are no roadblocks for purchasing
- Performing all key website operations in line with strategy timelines and with the customer experience front of mind
- Closely monitoring conversion and bounce rate in relation to any relevant strategies and responding with adjustment to strategy as required
- Actively seeking strategies to improve conversion though the set up and communication of promotions
- Communicating with the Marketing Team in relation to all details or language surrounding promotions on the website
- Communicating all promotions and updates to relevant departments in a timely manner

About you
You have experience working within a fast-paced retail environment, and exposure working with ecommerce platforms. You enjoy working with reportable data, using Google analytics, SFCC, HTML, with experience using Salesforce highly regarded.
You are a natural problem solver with a customer service attitude, you are a strong communicator and about to build stakeholder relationships quickly. You understand ecommerce metrics and label to use data to drive actionable insights.
What’s in it for you?
- The freedom to be innovative, entrepreneurial and think differently to create and embrace change
- The opportunity to develop and implement strategies and forecast trend and directions in the target market.
- An open door to opportunities in every facet of our business. Perseverance and hunger for success can create opportunities, grow a business and your career We love to promote from within
- Ongoing mentorship and coaching from our industry leaders guaranteed to nurture & strengthen your future professional growth
- On-site parking and café
- Wear your activewear to work every day