Customer Experience Team Member

6 hours ago

Eagle Farm, Queensland, Australia Universal Store Full time $45,000 - $65,000 per year

Passionate about all things fashion and love curating the perfect shopping experience?

About us:

Universal Store is a household name for fashion with over 105 stores nationally and a thriving eCommerce platform shipping here and internationally. With a focus on quality, our team are busy bringing you the latest tailored pieces to elevate your wardrobe and keep you at the front of what is trending. We pride ourselves on an exceptional customer experience both in store and online, ensuring that we have the knowledge and style to support every purchase.

About the Role:

In this role, you'll be the bridge between our customers and the wider business, ensuring their voices are heard and their needs are met. You'll also have the chance to influence product, design, and marketing by sharing real-time insights straight from our customers. We're not about following a script, you'll be thinking laterally, staying calm under pressure, and looking for the win-win solution

What Your Day Could Look Like:

  • Connecting with customers through live chat, inbox, and phone - making every conversation count.
  • Spotting trends in purchasing patterns and sharing insights with our eCommerce team.
  • Applying your sharp eye for detail to ensure returns and quality checks run smoothly.
  • Coordinating with logistics and transport partners to guarantee our customers get their orders fast and fuss-free.

What We're Looking For:

  • A natural people person with customer service flair and best-practice know-how.
  • Confidence using POS systems and office software (bonus points for eCommerce experience).
  • A keen problem-solver with strong attention to detail - you don't just find issues, you fix them.
  • A team player who thrives in both tight-knit squads and larger cross-functional teams.

What we offer:

  • A modern, purpose-built support office with onsite parking
  • Relaxed attire and open planned office space with generous amenities
  • A supportive leadership team with a focus on development and progression
  • Employee Discounts on products, Discounted services and purchases through our partners, and an exciting social calendar of team events.

If you are looking for an opportunity to demonstrate your customer service expertise or are looking for an opportunity to join a leading retail apparel brand, we hope to hear from you soon Apply now

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