Customer Experience Team Member

4 days ago

Eagle Farm, Queensland, Australia Universal Store Full time

Passionate about all things fashion and love curating the perfect shopping experience?

About us:

Universal Store is a household name for fashion with over 105 stores nationally and a thriving eCommerce platform shipping here and internationally. With a focus on quality, our team are busy bringing you the latest tailored pieces to elevate your wardrobe and keep you at the front of what is trending. We pride ourselves on an exceptional customer experience both in store and online, ensuring that we have the knowledge and style to support every purchase.

About the Role:

In this role, you'll be the bridge between our customers and the wider business, ensuring their voices are heard and their needs are met. You'll also have the chance to influence product, design, and marketing by sharing real-time insights straight from our customers. We're not about following a script, you'll be thinking laterally, staying calm under pressure, and looking for the win-win solution

What Your Day Could Look Like:

  • Connecting with customers through live chat, inbox, and phone - making every conversation count.
  • Spotting trends in purchasing patterns and sharing insights with our eCommerce team.
  • Applying your sharp eye for detail to ensure returns and quality checks run smoothly.
  • Coordinating with logistics and transport partners to guarantee our customers get their orders fast and fuss-free.

What We're Looking For:

  • A natural people person with customer service flair and best-practice know-how.
  • Confidence using POS systems and office software (bonus points for eCommerce experience).
  • A keen problem-solver with strong attention to detail - you don't just find issues, you fix them.
  • A team player who thrives in both tight-knit squads and larger cross-functional teams.

What we offer:

  • A modern, purpose-built support office with onsite parking
  • Relaxed attire and open planned office space with generous amenities
  • A supportive leadership team with a focus on development and progression
  • Employee Discounts on products, Discounted services and purchases through our partners, and an exciting social calendar of team events.

If you are looking for an opportunity to demonstrate your customer service expertise or are looking for an opportunity to join a leading retail apparel brand, we hope to hear from you soon Apply now

  • Warehouse Team Member

    6 days ago

    Eagle Farm, Queensland, Australia BlueScope Full time

    Job DescriptionBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Team Member

    6 days ago

    New Farm, Queensland, Australia Chargrill Charlie's Full time

    Chargrill Charlie's is so much more than a chicken shop, it's an Aussie icon Since 1989, our team have gone above and beyond to build Chargrill Charlie's into something no one else can replicate. And it's this magic touch that's meant we've had to bottle our sauces, sell our addictive chicken salt, and design merch for our biggest fans. Chargrill Charlie's...

  • Customer Service Executive

    6 days ago

    Eagle Farm, Queensland, Australia Carbiz Replacement Cars Full time

    $27-$28 p/h + Super + APR + Bonus IncentivesPart-time & Full-time opportunities availableCollaborative team culture and surrounded by like-minded individualsLooking to kickstart your career, earn great money, and gain real-world experience? Whether you're fresh out of school or juggling uni, this is the perfect opportunity to get your foot in the door with...

  • Customer Support

    6 days ago

    Eagle Farm, Queensland, Australia Swiftpos Global Pty Ltd Full time

    About Us.We are an Australian owned Point of Sale (P.O.S) company, with offices across Australia, the UK and the US. Our fully integrated software solutions are well known within the stadia space and cater specifically to the food and beverage sectors in the sports and leisure industry. For the past thirty years our technology systems have underpinned some...

  • Customer Onboarding

    6 days ago

    Eagle Farm, Queensland, Australia Ordermate Full time

    Oolio/Ordermate is an Australian-owned technology company on a mission to empower the hospitality industry. We don't just deliver powerful POS and Payment solutions to some of Australia's most iconic bars, restaurants, and cafés. We partner with venues to help them operate smarter, engage guests, and attract more customers. We're now looking for tech-savvy...

  • Customer Service Representative

    6 days ago

    Eagle Farm, Queensland, Australia Merlo Coffee Full time

    Company DescriptionMerlo Coffee, founded over 30 years ago in Brisbane, Australia, is driven by a commitment to freshly roasted coffee and a passion for exceptional quality. The company sources premium coffee beans from around the globe, roasting them daily to ensure rich flavor and freshness. Merlo prides itself on its personable and skilled team, dedicated...

  • Customer Service Representative

    6 days ago

    Eagle Farm, Queensland, Australia Merlo Coffee Pty Ltd Full time

    About Us:At Merlo Coffee, we're all about great coffee and even better customer experiences As Australia's leading coffee roasters, we're passionate about delivering premium coffee to our loyal customers, whether they're visiting our stores, ordering online, or enjoying Merlo at their workplace.We are on the hunt for a Customer Service Superstar to join our...

  • Customer Service Advisor

    4 days ago

    Eagle Farm, Queensland, Australia MCT Group Full time

    Automotive Customer Service AdvisorAbout the BusinessEZ Prestige is part of the MCT Group, operating within the motor industry. EZ Prestige is one of Brisbane's largest workshops and is committed to providing top-notch automotive servicing and repairs.About the roleWe're looking for an experienced and energetic Automotive Customer Service Advisor to join our...

  • Customer Service Representative

    6 days ago

    Eagle Farm, Queensland, Australia Smoke Alarm Solutions Full time

    Smoke Alarm Solutions, Australia's number one smoke alarm inspection, installation and maintenance service, is currently looking for a friendly and motivated Customer Service Representative to join our Operations team based in Eagle Farm.You'll be part of a supportive and high-performing team that values collaboration, continuous improvement, and delivering...

  • Customer Service Officer

    7 days ago

    Eagle Farm, Queensland, Australia Australian Gas Networks Full time

    Who we areAustralian Gas Infrastructure Group (AGIG) owns, operates and invests in infrastructure which delivers gas to more than two million homes and businesses, and is one of the largest gas infrastructure businesses in Australia. AGIG manages distribution networks, transmission pipelines and storage capacity. AGIG recently grew to over 1300 employees. ...