Assistant Operations Manager

_We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia._

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- We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently._

_ We are Vicinity._

Role purpose

The key purpose of the Assistant Operations Manager is to provide comprehensive support to the Operations Manager and the entire team, ensuring the seamless functioning of all operational elements within the centre. This role is pivotal in maintaining and upholding the highest standards of safety, compliance, cleanliness, emergency preparedness, and operational efficiency. The Assistant Operations Manager is dedicated to fostering a professional and welcoming environment for staff, contractors, retailers, and customers. This role involves supporting the daily activities related to the centre’s presentation, including maintenance and security, while building and maintaining strong stakeholder relationships. Additionally, the Assistant Operations Manager is responsible for assisting the team in enhancing the overall customer experience through effective budget management and cost optimization. This role also ensures strict adherence to local regulations and safety standards, collaborating with various teams to achieve the centre’s operational goals and objectives.

Please note : This role is an initial 12 months mat leave contract.

Key Accountabilities

Administration Responsibility

- Support operational contracts and ensure that optimum value is realised for expenditure.
- Maintain quality contract documentation by conducting monthly KPI’s with action plans and rectification where items are not achieved.
- Report and participate in contract renewal activities as opportunities arise when required.
- Responsible for managing maintenance logs for all centre works as required.

Operational Management

- Support the Operations Manager in the day-to-day management of suppliers and their contracts, including but not limited to, security, cleaning, HVAC, vertical transport, etc.
- Ensure safety of asset occupants through the centre emergency management procedures including operating all emergency management equipment and activation of emergency action plans.
- Support the presentation of the building to the highest possible standard.
- Support the awareness and understanding of the centre’s risk register and any associated risk treatment plan for high and medium risks with the team.
- Support the National Capital delivery teams to help deliver improved presentation standards through targeted capital and operating expenditure budgets programs, where applicable.
- Support the Operations Manager in delivering capital projects where required.
- Support the achievement of annual essential safety measures obligations and certification, including the full function fire test program.
- Support the centre contribution to the implementation of Environment Social and Governance initiatives at the centre’s by identifying opportunities for energy conservation and sustainability improvements, aiming to achieve energy and resource reduction targets set.
- Assist with the investigation of the regulator as instructed when HS&E issues arise and escalate through the business appropriately.

Retailer & Stakeholder Management

- Support the Operations Manager in the ability respond to retailer feedback on operational issues identified.
- Support the growth of positive relationships with internal and external key stakeholders (including contractors, emergency services, local council and internal staff) that impact the performance of the department.

Key Role Relationships

- Retailers: Maintain strong communication and collaboration with retail managers to ensure the team are addressing the tenants’ operational needs, resolve issues, and ensure a positive shopping experience.
- National Operations: Attend meetings scheduled by the National Operations management team to stay informed of upcoming tenders, new contractor information, capital updates, etc.
- Major Contractors: Support in fostering strong relationships with major contractors including cleaning, security, fire, HVAC, VT in order to optimise team performance and ensure efficient coordination, ultimately maximising output.
- Local & Emergency Services: Support in establishing effective relationships with local emergency services (police, fire, ambulance) with formal monthly meetings held with Local Area Commander (LAC) from police. Establish key relationship with local council to ensure strong support in the event of emergencies.
- Tenant Delivery Team: Coordinate with the tenancy delivery team to facilitate the onboarding of new tenants, manage works, and address any tenant-related issues or concerns as directed by the people leader.

Experience