Operations Manager

Operations Manager – Guma Wagagu Australia

Are you a driven, strategic and people-focused leader ready to take ownership of operations and make a real impact across communities, clients and culture? Do you thrive on building high-performing teams, delivering exceptional customer experiences, and driving financial success?

If yes, this could be your next big move…

YOU:

People will describe you as a natural leader—someone who sees the big picture, connects the dots, and gets things done. You're not just operationally sharp—you're emotionally intelligent, commercially savvy, and culturally aware. You know how to build trust, inspire teams, and deliver results.

You're passionate about creating workplaces where people feel valued, supported and empowered. You believe that employee satisfaction isn't a checkbox—it's the foundation of retention, performance and pride.

You're also customer-obsessed. You understand that every interaction is a chance to build loyalty, solve problems, and exceed expectations. You're not afraid to challenge the status quo and bring fresh thinking to how services are delivered.

Financially, you're no stranger to the numbers. You know how to manage revenue, cost of goods sold, gross profit, expenses and net profit—and you understand how each metric connects to operational decisions and long-term sustainability.

You're ready to lead operations across engineering, construction, civil, electrical, renewables and maintenance services—and you're excited to do it in a way that uplifts Indigenous communities, supports apprentices and trainees, and builds a legacy of excellence.

THE ROLE:

As Operations Manager, you'll be responsible for:

• Employee Satisfaction & Retention: Building a culture of respect, growth and accountability.

• Customer Acquisition & Retention: Driving service excellence and client partnerships.

• Financial Performance: Managing budgets, costs and profitability with precision.

• Operational Leadership: Overseeing day-to-day operations across multiple service lines.

• Strategic Execution: Aligning operations with GWA's mission, values and community impact.

ESSENTIAL COMPETENCIES:

• Leadership & People Management

• Customer Experience & Relationship Building

• Financial Acumen & Budget Control

• Operational Strategy & Execution

• Safety, Compliance & Risk Management

• Cultural Awareness & Community Engagement

DESIRED COMPETENCIES:

• Experience in mining, civil, renewables or construction sectors

• Familiarity with Indigenous employment strategies

• Knowledge of sustainable infrastructure practices

• Procurement and supplier management under ethical frameworks

WHY JOIN GWA?

Because we're not just building infrastructure—we're building futures. We're a values-led organisation that believes in doing good business, creating real opportunities, and delivering services that make a difference. You'll be part of a team that's bold, collaborative and committed to excellence.

LOCATION:

Preferred location arrangement is in preference order below

1. Local to Karratha or will Relocate to Karratha

2. FIFO to Karratha

REMUNERATION:

1. There is not set budget for this role, candidates will be required to present a value proposition on the added value and performance to GWA leveraging a package catered to their personal goals

2. Housing can be made available for a person or family

3. Housing subsidies are considered

NEXT STEP:

Send your CV and a Covering Letter addressing the role and "Why you believe you should get the job?" via the Apply Now button.

NOTE: Ensure you demonstrate your competencies within your resume and cover letter

***Applications without a covering letter will not be considered.

TIMING:

Applications close Wednesday 24th September 2025

Interviews will be held from 25th September 2025

Role commences Monday 01st November 2025

FINAL NOTE:

This role is not for the faint-hearted. If you're ready to lead with purpose, drive change, and help shape the future of Guma Wagagu Australia—apply now.