Customer Insights Manager

**Date**:14 Jul 2025

**Location**: Chatswood, New South Wales, AU, 2067

**Company**:Healius

**Job reference**: #17031

**Brand**:Lumus Imaging

**Location**: Chatswood

**Work type**: Full Time (Permanent)

**About us**

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

At Lumus Imaging, we’re looking for a proactive and confident Customer Experience Insights Manager to join our Marketing & CX team. This is not your average CX role, it's an opportunity to truly make it your own.

**About the Role**

This is a unique position where you’ll own the insights, shape the strategy, and lead the change.
Reporting to the Head of Marketing & Customer Experience, you’ll take charge of the Medallia CX platform and use your initiative and innovation to identify where we can improve and how we will make it happen.

You’ll not only gather and interpret customer feedback but also translate those insights into practical training and improvement strategies. Whether it’s presenting findings to senior leaders, coaching frontline staff, or running online sessions, you’ll play a key role in transforming data into action.

This role can be based out of our **Sydney, Brisbane, or Melbourne** offices.

**What You’ll Do**- Lead and manage the customer feedback program using Medallia or similar platforms- Analyse data to identify customer pain points and improvement opportunities- Design and deliver targeted training sessions in person, online, or via leadership teams- Drive customer experience initiatives and champion the customer voice across the business- Collaborate with internal teams and vendors to embed CX insights into everyday operations- Oversee program costs, reporting, and external partner relationships

**About You**- A proactive self-starter who thrives working independently and taking ownership- Skilled at turning data into meaningful insights that drive action- Solutions-focused, with a strong ability to identify and solve problems- Confident delivering training and presenting to a range of audiences- Experienced with CX tools and technologies (e.g. Medallia, Qualtrics, InMoment) is highly regarded- An effective communicator with a background in CX, research, or business improvement

**Benefits and Wellbeing**

As part of working for Lumus Imaging, you will have access to a range of benefits including:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport**- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support**through our Employee Assistance Program, available to all employees and their family members.

**How To Apply