Customer Service Representative

4 days ago

Eastern Creek, Australia Rhino-Rack Australia & MAXTRAX Australia Full time

**Introduction**:
We are looking for a talented and motivated individual to join our team at Rhino-Rack on a 1-to-2-month basis. Our company is built on a foundation of core values, including customer centricity, innovation, development and growth, quality, safety, and collaboration. As part of our team, you will have the opportunity to work in a dynamic, fast-paced environment where your skills and ideas will be valued and appreciated.

About Us

In our 31st year, Rhino-Rack products have earned a reputation for their durability, quality, and innovative design. They are trusted and used by a wide range of people for both work and play, including 4WD adventure enthusiasts, weekend warriors, family road trippers, tradespeople, and anyone who needs extra space for their gear and equipment. Whether you're heading off on a camping trip, carrying tools to a job site, or transporting your bike to the trails, Rhino-Rack products can provide a secure and convenient solution. The company's products are designed to be versatile and customisable, allowing you to configure them to meet your specific needs. With a commitment to excellence and customer satisfaction, Rhino-Rack is a trusted brand that offers reliable products for anyone seeking to make the most of their adventures, no matter what they may be.

About the Role

As the Customer Service Representative, you will be in direct contact with trade customers, accounts and end consumers by providing and processing information in response to enquiries, orders, concerns, requests and technical advice about Rhino-Rack products and services.

**Description**:
**Key Responsibilities**:

- Answering phone calls promptly
- Processing and invoicing purchase orders
- Providing answers and advice on general and technical enquiries
- Freight enquiries and freight issues
- Returns and warranty enquiries
- Assisting other departments enquiries
- Entering nonconformance (NCR) reports and disputes when required
- Assisting in quotes & sales
- Assisting in special jobs for Sales Reps
- May be called upon to attend weekend trade shows

**Skills and Experiences**:
**Key Skills and Competencies**:

- Job & technical knowledge
- Communication - verbal and written
- Interpersonal skills & teamwork
- Self-Management skills
- Problem solving & decision making
- Planning & organisation
- Adherence to company policy & safety rules
- Attendance & punctuality

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