Client Service Officer

Division: Homes NSW
- Location: Coniston, NSW, AU, 2500 ShellHarbour, NSW, AU, 2529
- Req ID: 71862

**Client Service Officer**

**Location: Coniston**

**Employment type: Ongoing, full-time opportunity to be part of a supportive, inclusive and diverse team.**

**Salary: Competitive Salary from $77,795 - $90,001 p.a. plus superannuation and annual leave loading**
- This position is open to Australian Aboriginal and Torres Strait Islander people only._

**Your role**

As the Client Service officer, you will drive improved outcomes for Aboriginal and Torres Strait Islander people by providing comprehensive support to clients across tenancy, property management and housing options advice tailored to the client’s needs and eligibility.

**What you’ll do**

In this role you will also:

- Collaborate with internal specialist and external service providers to ensure positive client outcome and successful tenancies.
- Contribute to building stronger communities and neighbourhoods by supporting tenancy and community participation initiatives.
- Manage client information with the utmost accuracy, discretion and integrity.
- Monitor property condition and facilitating necessary maintenance and modification for client’s needs.

**What we’re looking for**
- Strong commitment in delivering quality customer service and able to build trust and rapport with clients.
- Demonstrated experience working face to face with vulnerable and complex clients.
- Proven ability to manage conflicts and challenging scenarios.
- Effective organisational and time management skills to meet competing deadlines.
- Ability to establish and maintain relationships with internal and external stakeholders.
- Demonstrate cultural capability through lived experience, community connections, relationships with Aboriginal organisation and understanding historical impacts.

For further information please

As an Identified role, this position is open only to_ _Aboriginal and/or Torres Strait Islander persons.

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the _Anti-Discrimination Act 1977_.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. **Either will be accepted**:
Confirmation of Aboriginality form

**or**

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

- is of Aboriginal and/or Torres Strait Islander descent, and
- identifies as an Aboriginal and/or Torres Strait Islander person, and
- is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**: Thursday 30 January 2025 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website (for all roles except Aboriginal Identified)