Client Care-coordinator Traineeship

**The Role**

At Home Instead Wollongong our mission is to enhance the lives of ageing adults and their families. We look forward to welcoming a Care-Coordinator Trainee into our busy office, to learn the ropes of business operations and the community services industry. In return you will receive formal training and qualifications in **Certificate III in Business.**
- _**Be part of a growth industry working alongside a passionate and friendly team**_
- _**Earn while you learn. Full on the job training and formal training via an RTO**_
- _**Entering or returning to the workplace? Looking for a new career path? Great opportunity to learn about our business & industry from the bottom up.**_

Care Coordinators work closely with our Care Managers to help deliver quality care services that meet clients goals. Care Coordination is a great role to explore if Care Management is a career goal.

Care Coordinators and Care Managers go together like copy + paste. Each Care Coordinator directly supports several Care Managers by providing essential administrative support allowing the Care Managers to focus on care planning, management and review. As a Care Coordinator you must develop positive, trusting relationships with clients and liaise on their behalf with third party stakeholders.

A typical day could involve:

- Purchasing client equipment and supplies
- Entering Care Plans and maintaining customer records in our databases
- Diary management and meeting preparations on behalf of Care Managers
- Preparing client communications, contracts, budgets and journals
- Supporting clients allied health and medical needs by making referrals, booking appointments, requesting feedback and managing our Approved Service Providers compliance paperwork
- Auditing electronic files and managing compliance requirements

The role is fast-paced and requires you to be detail orientated, accurate and customer centric. You must drive a positive Client Experience, bringing your personality and passion to the role and build great relationships with your Care Managers.

The Client Care Team is a strong team of 14 with a supportive team leader who cares about you and your success. Our industry needs special people to continue driving quality, compassion and positive client experiences and we reward and recognise your commitment.

**Benefits & Perks**
- Competitive salary + Super + KPI Annual Bonus.
- Retention Bonus: After 2 years with our company you qualify 12 FREE days off a year
- A friendly team; we have fun, we work hard and we're proud of what we do.
- Free Employee Assistance Program for you and your families.
- Option to take a monthly Registered Day Off (RDO).
- Personalised development plans for each person consisting of 1:1 coaching, internal training, conferences and workshops.
- Professional development and career opportunities.
- Paid study leave.
- A rewarding career.

**Skills & Experience**

To be considered for this role you must have/be:

- Must be an Australian Citizen or Permanent Resident.
- Excellent communication skills and in particular a first class telephone manner.
- Strong organisational and computer skills, high attention to detail and demonstrated initiative.
- Reliable, punctual, professional and a solid work ethic.
- A demonstrated empathy to the needs of older people.
- An outgoing personality; we're a friendly team that like to enjoy their time at work.
- A quick learner and a hard worker.
- Able to prioritize effectively and have good time management skills.
- Customer service centric and focused on the Client Experience.
- A clear Police Check.
- Experience with MS Office.

**About Home Instead Wollongong**

At Home Instead Wollongong our mission is to enhance the lives of ageing adults and their families. Through exceptional customer service, flexible care options and by providing high quality in-home care, Home Instead has a strong reputation as first class care provider. We currently support over 700 clients and have a team of over 200 people.

Home Instead Wollongong celebrates our 9th anniversary this year. We are a fast-growing, medium to large sized, family owned business that is committed to the development of their staff. We will support you in the work you do. We treat each other with respect and compassion and hold each other to those standards. Our approach is flexible, individualised & accommodating.
- **Applications without a Cover Letter will not be considered.**_

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 - $50,000.00 per year

**Benefits**:

- Employee mentoring program
- Maternity leave
- Professional development assistance

Schedule:

- 8 hour shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Annual bonus
- Performance bonus
- Retention bonus

Application Question(s):

- Current Covid 19 vaccination Status?

**Experience**:

- Customer service: 1 year (preferred)
- Data entry: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

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