Customer Operations Specialist

1 week ago

Banyo, Australia Lite n’ Easy Full time

**Introduction**:
At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy.

**Description**:
Our focus on quality and exceeding our customer's needs means that as a business we are continuously growing and as a result, we are looking for Full Time Customer Operations Specialist Consultant to join our team in our Banyo, Brisbane location.

This position is part of the National Government Funded team and has scheduled hours from 730 to 1630 Monday to Friday.

As part of our National Government Funded team, you will be helping our Home Care Package and NDIS customers, their families and their providers.

**In this role, you will**:
On boarding new customers referred from HCP and NDIS
Building relationships with HCP and NDIS providers
Checking compliance documentation relates to each state government processes
Assisting with business development and how Lite n’ Easy can become a provider
Answer calls from HCP and NDIS customers
Provide accurate information about how the Lite n' Easy HCP and NDIS programs work
Working with accounts and our call centre to resolve any queries
Show empathy for people needing support and encouragement

**To be successful in this role, you will possess**:
3-5 years’ experience in a Customer Service role
Excellent customer service
Excellent verbal and written communication skills
High attention to detail of accuracy
Ability to work well autonomously but still part of a team
Ability to build and maintain effective relationships
Good understanding of MS Office packages
Very good problem-solving skills and ability to deal with unique problems

**We can offer you**:
Secure onsite parking
Discount on products including lunch options available onsite daily
Free onsite gym, personal trainers and group fitness sessions
Medical checks - health checks, skin checks, flu vaccinations
Employee Assistance program including access to a range of counselling services
Discounted health fund
Great social functions

You must be an Australian Citizen or Resident.

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