Customer Service
7 days ago
Stable, expanding freight business
- Culture of personal education and development
- Salary negotiable, depending on experience
This expanding freight forwarder, located in Banyo, is seeking an experienced Import Operator - Customer Service Representative to manage end-to-end operations & customer service duties for import Air & Sea (LCL, FCL, FAK) shipments.
**must**
**have Cargowise experience.**
**Duties and responsibilities include**:
- First point of contact for client enquiries
- Building and maintaining client relationships
- Purchase order management
- Quotations / rate negotiations
- Updating rates (Autorating)
- Chasing documentation and ensuring correct paperwork is received
- Passing documentation on for customs clearance
- Job registration, Pre-alerts, EDO's, Underbonds
- Monitoring cargo availability, status & check transshipments
- Sea/Air cargo reporting
- Paying charges / Organise EDO's
- Organising local & interstate road & rail movements
- Finalising invoices to clients and overseas agents
- Liaising with shipping lines, freight forwarders, overseas agents, customers, suppliers and internal staff
**The successful applicant should possess**:
- Cargowise EDI experience essential
- Prior Import Sea Operations / Customer Service experience with a freight forwarder in the Australian market
- Excellent communication skills, both written & verbal
- Ability to prioritise and meet deadlines
- Time management skills, attention to detail and proficiency
People in Focus are specialist recruiters in Freight Forwarding and Logistics roles and for your convenience interviews can be arranged at a location near you.
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