Customer Service Support

4 days ago

Banyo, Queensland, Australia Lite n' Easy Full time $45,000 - $60,000 per year

Introduction:

Are you ready to be part of something bigger? At Lite n' Easy, we are not just about meals; we are about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they are on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.

Why Join Us?

  • Supportive Environment: Work alongside passionate individuals in our Banyo, Brisbane office
  • Meaningful Work: Help deliver healthy meals to time-strapped individuals and those dedicated to wellness
  • Great Perks: Enjoy free GP/Physio onsite, secure onsite parking, product discounts, family day excursions, and access to our free onsite gym
  • Flexible Work Options: Hybrid arrangements available after training
  • Inclusive Culture: Be part of a collaborative team that genuinely cares about customer wellbeing
  • Impactful Role: Make a meaningful difference every day

Description:

The Role:

We're looking for a passionate and customer-focused individual to join our Customer Operations team in a dynamic FMCG environment. As a Customer Service Support – HCP, you'll play a key role in supporting our HCP and NDIS customers, building meaningful relationships, and making a real difference in people's lives.

Location: Head Office, Banyo, Brisbane

Hours: Full-time | 8am–5pm (May–September) | 8am–5pm (October–April)

Flexibility between 7am–6pm required due to daylight savings. Hybrid work options available after training.

Key Responsibilities:

  • Handling outbound referrals for new HCP and NDIS customers
  • Responding to inbound calls and providing clear, empathetic support
  • Explaining how Lite n' Easy's HCP and NDIS programs work
  • Offering encouragement and guidance to customers needing support
  • Collaborating with the HCP and NDIS Specialist team to ensure smooth service delivery

About You:

  • 2–5 years' experience in a customer service role
  • Strong communication and interpersonal skills
  • High attention to detail and ability to work well in a team
  • Ability to build and maintain effective relationships
  • Flexibility and adaptability in a changing environment
  • Completion of the NDIS Worker Orientation Module and NDIS Worker Screening Check (or willingness to complete)
  • Experience in specialty retail or hospitality highly regarded

If you have a passion for customer service and are seeking a challenging yet rewarding opportunity where your work directly influences organisational success, then we encourage you to take the next step in your career. Join a team that values innovation, collaboration and customer care by clicking "Apply" now and be part of our journey toward Operational Excellence.

Please note: Only Australian Citizens or Residents are eligible to apply

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