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IT Service Centre Assistant

2 weeks ago

Brisbane Central Business District, Australia HAYS Full time

An exciting opportunity to break into the IT space and work with a large organisation

**Your new company**

Hays Technology are currently partnered with a well-established client to appoint an experienced IT Service Centre Assistant to a 6-month contract.

**Your new role**

As the Service Centre Assistant, you will provide a quality “first-point-of-contact” for the information communication technology (ICT) needs of ISB customers, including the accurate logging of ICT incidents and service requests.

Your day-to-day responsibilities will also include:

- Provide quality “first-point-of-contact” customer service for the resolution of ICT incidents and service requests, including “fix-on-first-contact” to support Service Level Agreements
- Participate in the fulfilment of service requests including the logging of new requests
- Maintain positive, professional and productive relationships with ISB customers and other ISB staff and stakeholders.
- Ensure technical capability for the delivery of ICT services is optimised by the continuous development of skills and the sharing of information and knowledge with team members.
- Lead and role model customer focused behaviour by delivering the highest standards of service to our customers.

**What you'll need to succeed**

You will be an excellent communicator, with demonstrated experience in a similar Service Centre Assistant role. Your key competencies and skills will include, but are not limited to:

- Willingness to undertake incident management and service request fulfilment activities within a service centre or similar environment.
- Demonstrated interpersonal skills including good written and verbal communication skills to provide a high standard of customer service.
- Proven organisational skills, ability to follow documented processes, and to prioritise competing demands to meet agreed service standards.
- Demonstrated understanding of the basic principles of information technology, with a commitment to ongoing development of knowledge and skills.
- Ability to contribute to team direction, give and receive feedback and achieve agreed performance standards in order to contribute to a culture of performance excellence.

**What you'll get in return**

You will be offered a competitive daily rate, and the opportunity to work in a stunning Brisbane CBD location with a great workplace culture. You will be part of an established firm that will provide a continuous pipeline of project work, driving your professional development.

**What you need to do now**

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