Aps4 Employment Service Officer

3 days ago

Brisbane Central Business District, Australia HAYS Full time

Federal Government Department | Brisbane CBD | Attractive hourly rate | Full time | Casual ongoing positions
**Your new company**
This Federal Government Department assists job seekers and employers with enquiries on government funding such as job seeker, job keeper, employer and employer obligations and support payments.

**Your new role**
- Deliver high quality customer service, including provision of guidance, support and advice to job seekers suited to their individual needs
- Assess and manage routine and non-routine inquiries to resolve issues
- Assess the adequacy and quality of job seeker’s efforts in relation to their job search
- Assist in identifying trends and systemic issues that might prevent job seekers from successfully engaging in digital self-servicing
- Liaise with employers regarding wage subsidies and assist eligible job seekers with support through the Employment Fund
- Work flexibly in a rotating roster environment that includes scheduled breaks, structured hours and assigned tasks
- Work with peers and internal stakeholders to achieve KPIs at both the branch and individual level

**What you'll need to succeed**
- Demonstrated experience in a contact centre environment or the employment services industry (preferably jobactive)
- Customer service and communication skills
- Ability to work autonomously, navigate complex information and use sound judgement in making decisions
- Strong digital literacy including the ability to navigate across multiple IT platforms in real time and type proficiently

**What you'll get in return**
- Long term Employment Opportunities
- Brisbane CBD Location
- $41 p/h + Super
- Full time casual (ongoing) position

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2681463

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