Digital Fraud

5 days ago

Melbourne City Centre, Australia NAB Full time

Digital Fraud & Scams Case Manager
- Job number: 804366
- Primary position location: VIC- Melbourne CBD
- Category: Compliance, Regulatory Risk & Financial Crime
- Work type: Fixed term Full time
- Closing at: Nov 21 2025 - 23:55 AEDT

**Favourite**

**Digital Fraud & Scams Case Manager**
- Conduct complex investigations that protect customers from scams and enhance their banking experience.
- Drive meaningful changes that strengthen NAB’s fraud detection capabilities.
- Join an amazing and collaborative team, backing talented individuals and offering opportunities to upskill.
- 12-Month Fixed Term Contract

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Analyst, Digital Fraud & Scams, you will join the Digital Fraud & Scams Services team that’s doubling down on protecting the bank and our customers from financial threats.

**Each day, you’ll go above and beyond to**:

- Conduct in depth fraud and scam investigations.
- Work closely with the team to provide recommendations to uplift standards, policies, strategies, and best practices as identified through investigations.
- Support customer experience improvement framework and strategies across Group Investigations and Fraud.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Proven experience in financial crime with the ability to conduct Fraud investigations is preferred.
- Excellent strategic thinking and analytical skills with the ability to draw conclusions, generate ideas and solutions, and resolve complex problems.
- Customer driven with a commercial approach to business.
- Attention to detail with the ability to identify issues/breaches as they arise.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Join NAB

  • Analyst, Digital Fraud

    6 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

    Analyst, Digital Fraud & ScamsJob number: 802980Primary position location: VIC- Melbourne CBDCategory: Compliance, Regulatory Risk & Financial CrimeWork type: Fixed term Full timeClosing at: Sep :55 AESTFavouriteGreat opportunity to conduct complex investigations that protect customers from scams and enhance their banking experience.Amazing opportunity to...

  • Manager Digital Fraud and Scam Services

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Manager Digital Fraud and Scam Services - Job number: 798509 - Primary position location: VIC- Melbourne CBD - Category: Compliance, Regulatory Risk & Financial Crime - Work type: Permanent Full time - Closing at: Feb 25 2025 at 23:55 AEDT **Favourite** - **We are empowered to make a positive difference for our customers and communities.** - **Everyone is...

  • Analyst, Digital Fraud

    6 days ago

    Melbourne, Victoria, Australia NAB Full time $90,000 - $120,000 per year

    Great opportunity to conduct complex investigations that protect customers from scams and enhance their banking experience.Amazing opportunity to drive meaningful changes that strengthen NAB's fraud detection capabilities.Join an amazing and collaborative team, backing talented individuals and offering opportunities to upskill.12-month fixed term, Melbourne...

  • Manager Fraud Prevention

    1 day ago

    Melbourne City Centre, Australia NAB Full time

    Manager Fraud Prevention & Detection - Job number: 796800 - Primary position location: VIC- Melbourne CBD - Primary position location: VIC- Melbourne inner - Category: Compliance, Regulatory Risk & Financial Crime - Work type: Fixed term Full time - Work type: Secondment - Closing at: Feb 4 2025 at 23:55 AEDT **Favourite** - **We are a customer obsessed...

  • Fraud Assist Analyst

    2 weeks ago

    Melbourne City Centre, Australia NAB Full time

    Fraud Assist Analyst - Job number: 799262 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Call Centre/Contact Centre - Work type: Fixed term Full time - Closing at: Mar 28 2025 - 17:00 AEDT **Favourite** Supporting our customers when they have been impacted by fraud is critical to NAB. Every customer...

  • Revenue Fraud Analyst

    2 days ago

    City of Brisbane, Australia Virgin Australia Airlines Full time

    We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful. Like any good mission, this one starts with our people. Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better...

  • Fraud / AML Officer

    3 weeks ago

    Wollongong City Council, Australia IMB Ltd Full time

    163460 Business Support and Corporate Services Wollongong - Play a pivotal role inthe detection and prevention of Fraud and financial crimes – keeping our members safe - Great opportunity to gain hands on experience and expand on your skills as part of an evolving team - Be part of a team looking to transform how we detect, investigate, and prevent fraud...

  • Analyst, Digital Case Management

    6 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

    Analyst, Digital Case ManagementJob number: 802944Primary position location: VIC- Melbourne CBDCategory: Compliance, Regulatory Risk & Financial CrimeWork type: Fixed term Full timeClosing at: Sep :55 AESTFavouriteGreat opportunity to conduct complex investigations that protect customers from scams and enhance their banking experience.Amazing opportunity to...

  • ▷ High Salary! Fraud

    4 weeks ago

    City of Melbourne, Australia Qantas Airways Full time

    Overview Join a dynamic and fast-paced team where your creativity and problem-solving skills will be valued and encouraged. Melbourne CBD location. Love travel and passionate about all things aviation. You’re in the right place. At Jetstar, you get to takeoff at work, and in life. As a team, we’re lucky we get to do both for a living – and we want...

  • Manager Fraud Prevention

    7 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time, Secondment **Region**: VIC- Melbourne CBD, VIC- Melbourne inner - **We are a customer obsessed driven team empowered to make decisions that have a positive impact on our customers and colleagues.**: - **Be part of a high performing team.**: - **We back our talented team members and support individuals to grow their...