Manager Digital Fraud and Scam Services

1 week ago

Melbourne City Centre, Australia NAB Full time

Manager Digital Fraud and Scam Services
- Job number: 798509
- Primary position location: VIC- Melbourne CBD
- Category: Compliance, Regulatory Risk & Financial Crime
- Work type: Permanent Full time
- Closing at: Feb 25 2025 at 23:55 AEDT

**Favourite**

- **We are empowered to make a positive difference for our customers and communities.**
- **Everyone is given the opportunity to learn, grow and achieve.**
- **Work in a collaborative, inclusive and rewarding team environment.**

**In this Manager Digital Fraud and Scam Services role, reporting into the Head of Fraud & Scam Services, you will**:

- Facilitate the provision an efficient and high-quality service to internal and external customers as well as collaborating with appropriate industry leaders.
- Provide performance insights against service targets along with identifying potential fraud/scam risks and vulnerabilities in digital systems or through customer interaction.
- Ensure compliance to regulatory standards and protocols in line with bank policy and ensure correct processes and procedures are developed and maintained in alignment with changes to industry standards.
- Provide input on strategic direction while balancing customer experience and risk exposure and execute against strategic initiatives.
- Lead a high paced functional operational team in coordination our Fraud Detection and Prevention team achieve objectives.
- Drive transformation initiatives to ensure business requirements are delivered and work closely with our change teams to optimise internal and external processes.

**What you will bring**:

- Demonstrated experience in fraud and scams sector, working with a large financial institution.
- Previous experience in fraud and scams/or fraud prevention sector will be highly regarded.
- Expertise in risk management and assessment, operations and metrics, and mitigating fraud & scams
- Strong leadership skills with the ability to make decisions, connect and influence.
- Excellent verbal and written communication skills.
- Customer centric mindset with a commercial acumen.

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

**_ To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status._

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