Fraud Assist Analyst

2 weeks ago

Melbourne City Centre, Australia NAB Full time

Fraud Assist Analyst
- Job number: 799262
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Call Centre/Contact Centre
- Work type: Fixed term Full time
- Closing at: Mar 28 2025 - 17:00 AEDT

**Favourite**

Supporting our customers when they have been impacted by fraud is critical to NAB. Every customer circumstance is unique, requiring empathy and understanding from our colleagues. We want to make sure our customers feel supported and find solutions as soon as possible. Fraud assist is at the front line, taking calls from customers to help identify solutions to a variety of scenarios.
- Join a great culture, with awesome leaders and colleagues there to help continuously build your skills
- Based at our stunning **700 Bourke Street office**, a step away from Southern Cross Station
- **12 Month Fixed Term Opportunity**

**In this role, you will**
- Create a positive and memorable experience for every customer by delivering an exceptional customer experience.
- Analysing and reporting on data related to fraud and corruption compliance programs.
- Deliver personal, easy and effortless digital experiences for our customers.
- Make sure our customers feel safe and informed by giving them the right information about our products and policies.
- delivering a range of outcomes and support services, within a high volume and complex working environment, and the need to manage competing priorities.
- Receiving up to 40 inbound calls from customers who have been impacted by fraud and require support.

**What you’ll bring**
- A passion for helping customers, focusing on driving outcomes and providing much needed relief.
- highly developed critical thinking, analytical, planning and organisation skills that allow you to manage competing priorities and respond to emerging needs.
- An ability to work collaboratively with various stakeholders at different levels of seniority.
- Background in customer service where you have been required to drive outcomes.

Fraud Assist operates **Monday through to Sunday from 6.00am until 11.30pm** to be available for customers when they need us the most.

Fraud Assist colleagues work on a rotating roster between these days and hours with flexibility to work from home 3 days per week, requiring 2-3 months full time Monday-Friday during the initial training period.
- Group Assessment Centres for this role will be held on Thursday 20th of March 2025 with a start date of Monday 21st of April 2025._

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

  • Fraud Assist Analyst

    2 days ago

    Melbourne City Centre, Australia NAB Full time

    Fraud Assist Analyst - Job number: 802083 - Primary position location: VIC- Melbourne CBD - Category: Compliance, Regulatory Risk & Financial Crime - Work type: Fixed term Full time - Closing at: Aug 10 2025 - 23:55 AEST **Favourite** - 12-month fixed term contract, rotational work schedule**:10:00am until 10.00pm**: - Based at our stunning **700 Bourke...

  • Fraud Assist Analyst

    2 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Bring your passion for fraud & scams events alongside your experience in the anti-crime industry.**: - **Everyone is given the opportunity to learn, grow and achieve.**: - **Be supported to grow your career at NAB.**: - **Permanent Opportunity - Rotating Roster from 6am - 10pm - Monday...

  • Fraud Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Bank Australia Limited Full time

    Job Category: Banking and Financial ServicesThrough the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.We currently...

  • Fraud Analyst

    3 days ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Through the merger of Bank Australia and Qudos Bank, we're creating a better, stronger, and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.We currently have a permanent, full-time opportunity for...

  • Fraud Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Bank Australia Limited Full time

    Job Category: Banking and Financial ServicesThrough the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.We currently...

  • Consultant, Fraud Initiatives

    6 days ago

    Melbourne City Centre, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Use your proven Fraud experience to drive success in this newly created team**: - **Support the drive for change and awareness in Personal Everyday Banking**: - **Take this opportunity to be part of a collaborative and inclusive team** **It’s more than a career at NAB. It’s about...

  • Manager Fraud Prevention

    12 hours ago

    Melbourne City Centre, Australia NAB Full time

    Manager Fraud Prevention & Detection - Job number: 796800 - Primary position location: VIC- Melbourne CBD - Primary position location: VIC- Melbourne inner - Category: Compliance, Regulatory Risk & Financial Crime - Work type: Fixed term Full time - Work type: Secondment - Closing at: Feb 4 2025 at 23:55 AEDT **Favourite** - **We are a customer obsessed...

  • Fraud Scam Prevention Analyst

    3 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 78719 **Department**: AR Customer Services Ops Customer Protection COE **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Fraud Scam...

  • Fraud Intelligence Analyst

    5 days ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** AU$53.63 - AU$58.50 per hour **Job Type** Full Time **Ref** BBBH94161_1664522796 **Contact** Liam Lasslett **Posted** 31 minutes ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for multiple APS 5 & 6 Fraud...

  • Fraud Assist Advisor

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    **Your new company** To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful. **Your new...