Insurance Premium and Credit Officer

At Gallagher Bassett (GB), we provide a compassionate and innovative claims service for injured workers and Employers who have been impacted by a workplace injury. With dedicated teams specialising in a range of functions, we support injured workers with a holistic approach on their journey to return to work and to life.

We are devoted to providing opportunities for our people, in a company that puts its people first. We build long-term and meaningful careers for our team members, and offer stand-out training programs and initiatives to set you up for success.

**Your Role**

Premium and Credit is a fundamental function within Workers Compensation. Like any form of insurance, all employers are required to pay a premium to ensure that their workplace retains a work cover policy to protect their workers in case of an incident. The calculation of Premium and follow-up of and Premium Payments is undertaken by our team of Premium and Credit experts.

As a Premium and Credit Account Manager, you will be responsible for providing support to GB’s Premium and Credit team, along with supporting employer’s premium and credit enquiries relating to their WorkCover Registration. You’ll achieve this service by engaging with your wider team of premium and credit experts to ensure our clients’ needs are met in this important function.

**You will add value to Gallagher Bassett across the following**:

- Providing a professional and customer focused premium management service for all Workers Compensation clients
- Processing renewals and annual adjustments to premium for our clients
- Maintenance of employer information and workplace details within the Acction database
- Answering premium related queries via telephone, written correspondence or client visit
- Completing accurate assessment/allocation of Workers Compensation Industry Classifications, premium calculations, Succession & Grouping for clients
- Controlling the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks
- Investigating legal recovery action as required
- Developing and maintaining credit management policies

**We’re interested in hearing from people who possess**:

- Experience within the insurance fund administration and/or credit collections
- Workers Compensation knowledge and experience, ideally in Premium and/or Credit management is preferred, but not essential to your success
- Experience in client service role
- Attention to detail and critical thinking skills and an aptitude for working in a fast-paced environment
- Excellent customer service, communication and interpersonal skills

**If you live our values and demonstrate the people capabilities, we can offer you the following**:

- Attractive remuneration packaging & flexible work arrangements - including Work from Home
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and employee assistance program for yourself and immediate family members.

**About us**

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. GB is a wholly owned subsidiary of Gallagher, a global organisation employing over 33,000 employees.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1200 staff.

**To apply**:
To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

**GB is continuing to welcome new team members Australia-wide in a safe way during the COVID-19 Pandemic, prioritizing the wellbeing and safety of our people during this challenging time. Through digital onboarding and training, we are able to offer all team members connectedness and a sense of belonging to their team while working remotely.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._