Sme Sales Manager

**WORK TYPE**:
Full Time

**LOCATION**:
Brisbane

**JOB TYPE**:
Sales & Business Development

**APPLICATIONS CLOSE**:
**SME Sales Manager**:
Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

**What you’ll be doing**:
Based out of our Brisbane Head Office, the SME Sales Manager role will execute and continually optimise sales strategy for the Virgin Australia Business Flyer program.

Reporting directly to the General Manager of SME, the SME Sales Manager will mentor and lead a highly motivated Account Management team, and a new and agile Business Development team and coordinate activities with Virgin Australia’s Agency Partnerships team to support the SME segment through partnerships with Travel Management Companies (TMC)s.

Other key responsibilities will include:

- Achieve sales budget and improve revenue growth and revenue quality in revenue and market share.
- Lead a highly efficient account management team that improves customer experience and grows share-of-wallet of managed accounts, allocating time and resources to activities.
- Manage a seamless transition of new accounts from Business Development to Account Management.
- Support the Sales strategy to drive improved market share for accounts within the Corporate Sales Optimisation portfolio’s.
- Recommend and implement improvements to current sales practices and procedures as needed.
- Deliver positive commercial outcomes for the business.
- Engage in the crafting of a robust revenue development plan for your sales portfolio.
- Develop strong business relationships with key customers and stakeholders to facilitate to meet the needs of customers.
- Develop and execute a customer engagement plan (including support from manager and team).
- Build future growth in customer portfolios by recognising repeat conversion of business.
- Retain customers through active and productive account management.

**You’ll be great in this role if you have**:

- The ability to work with mínimal supervision and effectively prioritise.
- You will have strong commercial influencing and stakeholder management skills
- Proven experience in negotiating in a competitive environment.
- You will possess excellent people skills and proven ability to build and maintain good relationships with colleagues, business partners and customers.
- Sound knowledge of fares and ticketing and/or revenue management principles
- As an experienced leader, you will have the ability to coach develop and support internal stakeholders to achieve company objectives and foster a culture of continuous learning and development

**What you’ll get from us**

This is a fantastic opportunity to directly impact our Sales Strategy. This position has high exposure and the opportunity to drive and influence key business outcomes.

Also, we’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Hybrid work environment (3 days a week in our Brisbane HQ)
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _betterme_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial

**COVID-19**

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

**Ready to apply?**

We’re ready to hear from you.