Loyalty Partnerships Manager

**The opportunity**:
A fantastic opportunity has arisen for a Loyalty Partnerships Manager to join Bupa on a 12-month parental leave contract. If you are energetic, highly motivated, and have a can-do attitude who enjoys networking and establishing relationships, we have the perfect job for you

We are looking for a bright and enthusiastic Loyalty Partnerships Manager who is full of ideas and industry contacts to help us ensure commercial and strategic relationships with our key targeted partners. This position will drive the partnerships proposition of Bupa’s new loyalty program, as well as oversee the day-to-day program partnership management activities.

As the Loyalty Partnerships Manager, you will be responsible for managing and nurturing the existing Bupa loyalty program partnerships, as well as sourcing, onboarding, and developing a strong pipeline of new partners to deliver against the loyalty programs engagement and retention goals.

The role can be based in Melbourne or Sydney with hybrid work arrangements available.

**How will I help?
- Ownership of developing and executing the loyalty consumer partnerships portfolio strategy
- Responsible for the day-to-day management of our client relationships and partnership agreements proactively working with a range of teams internally and with the loyalty agency
- Align on the strategy, budget targets, reporting on performance, driving new opportunities with existing partners to provide Bupa customers with the best value
- Ability to demonstrate and implement Risk & Governance processes to manage all partnerships
- Drive best commercial outcomes with new and existing partners aligned to the loyalty program strategy
- Partner with internal stakeholders and support in the delivery of Bupa’s strategic partner initiatives through the loyalty program
- Play an active role in identifying new growth areas within the existing partnership portfolio
- Negotiate, finalise, and deliver new customer value propositions with our partners, working with the loyalty agency and internal stakeholders to bring opportunities to life.
- Manage the approval processes between our partners, internal marketing teams and our loyalty agency for partner brand and marketing approvals for loyalty communications
- Ensure the partnership guiding principles for the loyalty program are adhered too in development of new partnership opportunities as well as management of existing partners

**Why work at Bupa?**

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

**What do I need?**
- Previous experience working in a partnership/business development role
- Experience working in a loyalty program preferred but not essential
- Analytical skills and financial acumen, incorporating reporting, insights and analytics
- Ability to collect, analyse and interpret various data sources to use in decision-making
- Outstanding relationship building skills, strong influencing and stakeholder engagement skills
- Attention to detail
- Multitasking skills
- Strategic thinker
- Demonstrated experience in partnership and governance management
- Ability to handle complex analysis processes and develop solutions in consultation with others, including expert professionals

**About Bupa Asia Pacific**:
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.