Manager - Network Operations & Support (Network

1 week ago

Melbourne, Australia Tata Communications Full time

Job Family Descriptor

**Responsibility**:
**Routine Maintenance**:

- Network at Risk, Field Tickets, Change Request creation
- Field WO creation and liasoning with contractors
- Technical support tech for on-site works
- Perform pre & post modem checks
- Dropbox monitoring
- Review and validate completed works
- Partner payment claims dispute management

**Proactive Maintenance**:

- Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)
- Create/close emergency change request
- Perform pre & post modem checks, status checks and confirm resolution
- Perform modem swap back-end activities
- Confirm non-intermittent fault resolution, monitoring of intermittent faults, Trigger revisit, close faults
- Partner payment claims dispute management

**Skills**:
6-8 Years of total experience including 4+ years’ experience as a HFC Network Engineer
- Telecommunications Network Assurance, using ITIL methodology, which is focused on HFC Access Networks (CAA and DAA) with D3.0/D3.1 knowledge
- Should have good exposure in HFC network performance management
- Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau
- Ability to analyse network performance insights, triggers and identify issues that need maintenance work
- Good communication skills
- Ability to manage field partners for successful field maintenance execution and validation
- Ability to resolve repeat service degradation cases to reduce truck-rolls
- Take ownership of overall network health improvements and regulatory compliances

Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills

  • Senior Network Consultant

    2 weeks ago

    Melbourne, Victoria, Australia The Network Full time $180,000 per year

    Senior Network Consultant Sydney - HybridUp to $180k including superWe are partering with an IT Service provider who are top tier Intergrators of Juniper, Aruba and F5 products. They promote ongoing traingins to the JNCIE level and promtoe hybrid working and not long work weeks.They're looking for a Senior Network Consultant who can combine hands-on...

  • Sr Network Engineer

    3 weeks ago

    Melbourne, Victoria, Australia Transaction Network Services (TNS) Full time

    Join to apply for the Sr Network Engineer role at Transaction Network Services (TNS)Join to apply for the Sr Network Engineer role at Transaction Network Services (TNS)Get AI-powered advice on this job and more exclusive features.An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and...

  • Sr Network Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Transaction Network Services (TNS) Full time

    Join to apply for the Sr Network Engineer role at Transaction Network Services (TNS)Join to apply for the Sr Network Engineer role at Transaction Network Services (TNS)Get AI-powered advice on this job and more exclusive features.An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and...

  • Advice Operations Consultant

    1 week ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** The main purpose of this role is to provide operational support and professional quality service to AMP’s network of aligned and non-aligned financial advisers, mortgage consultants, practices and external licensees. **How you will make an impact** To be successful in this role, you will need to demonstrate excellent proficiency in the...

  • Amp Bank Contact Centre Consultant

    1 week ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** Provide an outstanding experience by taking inbound calls from AMP Bank customers, financial planners and employers and adding value to each interaction by understanding their needs and delivering the best service. A role in our contact centre is a fantastic opportunity to kick start your career in financial services and AMP Clear...

  • Advice Operations Consultant

    2 weeks ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** To provide support and professional quality service to AMP’s network of aligned and non-aligned Advisers, Licensees, and external licensees about their administrative requirements in the areas of adviser payments and registers transfers with general adviser administration operations. **How you will make an impact** To be successful in...

  • Associate Business Develpment Manager

    7 days ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** As an Associate Business Development Manager you will take ownership and accountability for the success of your individual sales budget through the development of sales & marketing plans, the management of your sales call cycle and growing the business through superior service. AMP Bank operates predominantly a business-to-business sales...

  • Network Operations Manager

    2 days ago

    Melbourne, Victoria, Australia Talent – Specialists in tech, transformation & beyond Full time $120,000 - $180,000 per year

    Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business. Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a...

  • Head of Investment Operations

    3 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    OverviewHead of Investment Operations role at AMP. This role leads a high-performing and engaged team responsible for end-to-end investment operations for AMP's North Platform, including trade execution and settlement, cash management, in-specie transfers, income/distributions, corporate actions, tax, reporting and other financial activities that deliver...

  • Head of Investment Operations

    3 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    OverviewHead of Investment Operations role at AMP. This role leads a high-performing and engaged team responsible for end-to-end investment operations for AMP's North Platform, including trade execution and settlement, cash management, in-specie transfers, income/distributions, corporate actions, tax, reporting and other financial activities that deliver...