Advice Operations Consultant

2 weeks ago

Melbourne, Australia AMP Limited Full time

**The opportunity**
The main purpose of this role is to provide operational support and professional quality service to AMP’s network of aligned and non-aligned financial advisers, mortgage consultants, practices and external licensees.

**How you will make an impact**
To be successful in this role, you will need to demonstrate excellent proficiency in the following _capabilities: _
- Process a range of activities such as appointments, terminations, alterations and other related processes within agreed timeframes
- Complete peer reviews - identify and support resolution of any systematic process issues
- Be aware of and adhere to regulatory, licensee and business obligations and policies
- Identify, manage and escalate risks and incidents to ensure effective and timely resolution
- Assist with the investigation of adviser issues with relevant stakeholders
- Work collaboratively as part of the business solutions team to help our business achieve its goals

**What you will bring to the role**
- Previous experience in administrative/ customer service function (preferably in financial services)
- Qualifications in a relevant business area are preferred (e.g. business, commerce, financial planning, project management)
- Previous experience using DocuSign
- Knowledge of ASIC framework as it relates to advice is preferred

**Is this your dream job?**

**Working for AMP**
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

**The investor in all of us - AMP**

**Wellbeing & Benefits**
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies

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