Head of Investment Operations

Overview

Head of Investment Operations role at AMP. This role leads a high-performing and engaged team responsible for end-to-end investment operations for AMP's North Platform, including trade execution and settlement, cash management, in-specie transfers, income/distributions, corporate actions, tax, reporting and other financial activities that deliver exceptional service to advisers and customers. For a time when society is changing, AMP is becoming a nimbler business with new leadership and thinking, and this role sits at the heart of that transformation. We help people create their tomorrow, while you create yours — we've been doing it for over 170 years.

This role drives efficiencies through continuous improvement, reduces operational risk and cost, enhances adviser and client experience, ensures compliance with relevant regulations and industry standards, and supports scalable growth across the platform.

How you\'ll make an impact

• Lead and manage the investment operations team that supports North Platform's investment proposition (including its market-leading managed portfolio proposition)
  
• Foster a high-performance culture within the operations team, driving engagement, accountability, and continuous improvement.
  
• Oversee teams / managers responsible for the daily investment operations responsibilities for the North Platform that includes trade processing, settlements, transfers, reconciliations, cash management, unit pricing, distributions, fund additions and terminations, tax, reporting, investment governance, investment mandate compliance and corporate actions
  
• Manage day-to-day external relationships with custodians, brokers, fund managers, and other third-party service providers (and liaise with product about strategic relationship issues)
  
• Collaborate with key internal stakeholders including product, managed portfolio, technology, tax, legal, risk and compliance teams.
  
• Contribute to strategic initiatives to support growth and enhancements to North\'s offer.
  
• Drive continuous improvement in operational processes, systems, and controls.
  
• Ensure compliance with relevant regulations, industry standards, and internal policies related to investment operations
  
• Support onboarding and operational due diligence for new investment options and offboarding of terminated investment options
  

What you will bring to the team

• Extensive experience, 10+ years, leading an investment operations or similar function within a wealth management, superannuation, or platforms environment and driving a cooperative, high performance culture
  
• Proven experience in delivering results through others via effective leadership and coaching
  
• Experience in the successful management and implementation of regulatory changes
  
• Demonstrated ability to implement operational and/or organisational change
  
• Competent understanding of managed funds, SMAs, ETFs, listed securities and other platform offerings
  
• Ability to contribute to the development of business plans and present in senior leadership environments
  
• Strong experience in managing multiple initiatives and projects successfully
  
• Competent understanding of the regulatory and compliance regime for financial services
  
• Experience in identifying, assessing and addressing operational risk
  
• Understanding of competitors propositions and industry trends, as they relate to wealth management, in particular platforms environment
  
• Ability to coach, motivate, influence and engage team members to build capability in a busy, high-volume environment
  
• Excellent relationship development and stakeholder management skills across senior leaders and peers within AMP
  
• Strong ability to coach, motivate, influence and lead teams in a busy environment and/or through periods of change
  
• Ability to develop and implement initiatives and business processes to drive cultural change and inspire their team to deliver consistent and accurate results for the business
  
• Ability to articulate strategic intent and transformational execution to a broad range of direct reports, peers and stakeholders
  
• Ability to manage competing priorities and identify and escalate at-risk items
  
• Analytical skills and judgement in managing moderate to complex business problems
  
• Excellent written and verbal communication to support designing and presenting execution plans to leaders and senior stakeholders
  
• Strong interpersonal and situational awareness with an ability to adapt personal styles to maximise influence
  
• Appropriate tertiary qualifications or preparedness to undergo studies in business, finance or investments (desirable)
  

You\'ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you\'ll do well here. Change is never easy, so bring your commitment, grit and growth mindset. Because we run lean, you\'ll be expected to jump in and deliver across a variety of areas. Meaning, you\'ll be closer to the action and executive decisions that influence where we go next. If you\'re someone that can hold their own, you\'ll find AMP liberating.

Why you\'ll love working at AMP

Doing what we\'ve always done is not an option, so your clever ideas will get airtime here. You\'ll be encouraged to speak up and try new things. If they don\'t work, we move on - better for it. We\u2019re inclusive and flexible in many of the ways you\'d expect. And in some ways you wouldn\u2019t. As long as your health and wellbeing come first—at home and at work. AMP\'s people are what make it a welcoming, enjoyable place to work, where you\'ll connect, feel valued and do meaningful work. Through our leaders invested in your success and year-round opportunities to volunteer, fundraise, and give back to the community.

We believe in the power of inclusion and diversity

We\'re dedicated to fostering inclusion, diversity, and a warm sense of belonging at AMP. It sparks creativity, ignites innovation, and improves decision-making and performance. We encourage you to apply and let us know how we can support you in our selection process. We\u2019re committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, and encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you\'re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. Through a series of career-defining moments, create your own tomorrow.

Don\'t procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.

#J-18808-Ljbffr

---