Leader Incident Notification

**At the**NSW Department of Education**,** we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.**
- **Multiple ongoing / Full-Time positions**:

- **Located at Parramatta with flexible working arrangements available**

**- **Salary ranges from $125,693 - $138,510 p.a. plus super & leave loading**

**About the Opportunities**:
Are you a confident people leader with a passion for service excellence and continuous improvement? Join the Incident Notification and Emergency Response Unit in the Health, Safety and Staff Wellbeing Directorate, where your work will directly impact the safety and well-being of school communities across NSW.

As the Leader, Incident Notification, you’ll lead a team delivering frontline incident reporting services via the Department’s Incident Report and Support Hotline in a busy contact centre environment. You’ll guide and mentor your team to ensure incidents and injuries are accurately reported, triaged, and escalated in a timely manner, making a real difference in high-pressure, real-world situations.

**About the role**:
As a **Leader, Incident Notification**, you will lead a team responsible for managing the Department’s Incident Report and Support Hotline. You’ll play a key role in ensuring timely, accurate, and high quality incident notification and support services across NSW schools and workplaces. The role is central to maintaining the Department’s commitment to safety, compliance, and continuous service improvement.

You will be responsible for:

- Leading and mentoring a team to deliver high-quality support and incident notification services in accordance with operational and departmental policies.
- Collaborating with the manager to develop and implement policies, programs, and initiatives that meet the needs of customers across operational directorates.
- Designing and using performance metrics to monitor the implementation and effectiveness of key programs and services.
- Fostering strong working relationships and communicate with internal and external stakeholders to improve incident notification service delivery.
- Monitoring, analysing, and reporting on team performance, identifying trends, emerging issues, and areas for continuous improvement.
- Preparing high-quality reports, briefing notes, submissions, and correspondence to support informed decision-making by senior executives.
- Representing the department on interagency committees and working groups, and ensure after-hours support is available for serious incidents or emergencies.

For further information, please click here to view the role description

**About you**:

- Strong team leadership and mentoring skills in high-pressure environments, ideally in a contact centre environment
- Thrives in fast-paced, high-volume contact centre or operational environments
- Demonstrates sound judgement in managing sensitive or high-risk incidents
- Is experienced in using data to track performance and drive continuous service improvements
- Excellent communication skills and builds trusted relationships with stakeholders at all levels
- Brings a working knowledge of WHS principles and incident management practices

You'll be part of a supportive, proactive team that values collaboration and integrity. This is a chance to contribute to the Department’s incident response capabilities and shape the future of how we support schools in times of need. The role also includes opportunities to participate in interagency working groups and contribute to strategic projects and initiatives.

If you’re motivated to lead a team that delivers critical services and supports safer school environments, we’d love to hear from you.

**Essential requirements of the role**:

- Working with Children Check for paid employment or willingness to obtain one
- Tertiary qualifications and/or experience in a related field
- Demonstrated understanding of and commitment to the value of public education.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**Benefits**:

- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth

**How to apply**:
If you are interested in joining the team, we want to hear from you

Please attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

**This is a child-related role.**As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more informati