Assistant Scheduling Team Leader

**Turn caring into a career with the myHomecare Group.**

**Assistant Scheduling Team Leader**

**Convenient West Perth office location**
**Permanent full-time position**

We are Looking for a superstar _Assistant Scheduling Team Leader _with a desire to make a difference.
- Play an important role with a company who cares.
- Generous market competitive salary with benefits & perks.
- Develop your career at the leading Provider in the Home Care Package Industry.

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and passionate team who are constantly striving to get even better outcomes for our clients.

**Does this sound like you?**

We have an exciting opportunity for an enthusiastic and organised _Assistant Scheduling Team Leader_, looking to make a real difference through their work at Enrich Living Services in West Perth.

You will be part of our Enrich Living Services team. Enrich Living Services is focused on helping individuals, families, and couples when and where it matters. Personalised living services to support meaningful, rewarding, healthy and inspired lives at home.

**So, what does the role entail?**

No matter your role with the myHomecare Group, you’ll play a key part in supporting our clients and their families. With us, you’ll become a true leader of scheduling in the in-home care space - and we’ve got the comprehensive training and development tools to get you there. You’ll be responsible for:

- Scheduling of client services including personal care, meal preparations, domestic assistance, transport, social support, and respite.
- Communication with Care Workers and clients regarding services.
- Respond promptly to service requests and client enquiries.
- Data entry into system.
- Respond to enquiries for home care services.
- General related administration.
- Managing any feedback, disputes, or incidents.
- Facilitating the onboarding of new staff, coaching existing staff and supporting the leadership team with the day to day running of the scheduling team.

**We are looking for someone with**:

- Proven experience leading, coaching and managing escalations in a scheduling team.
- Demonstrated knowledge and experience of a home care scheduling.
- Procura Software knowledge.
- Intermediate Microsoft Office Suite skills.
- Full working rights to work in Australia.
- National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost).
- Proof of Covid Vaccination.

**What will we offer you?**
- **A role with true purpose**: you get to see how you are making a difference in people’s lives every day.
- **Benefits & perks**: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- **Opportunity to grow**: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- **Flexibility**:work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
- **Supportive team with positive culture.**

To apply, upload your resume through SEEK.