Service Advisor Volkswagen Macgregor

4 days ago

Macgregor, Australia Autosports Group Limited Full time

If you are looking to work for a great company with a great team & you have Dealership experience, look no further
- **Join a company with dealerships across QLD, NSW, VIC & New Zealand**
- **$2,500 Sign on Bonus**
- **Enjoy access to staff benefits including paid Parental Leave**
- **Guaranteed weekly base earnings plus healthy commissions**

**Brisbane’s newest and largest Volkswagen dealership**, at Macgregor Volkswagen we are looking for a Service Advisor to provide our service guests with a fantastic experience every time

As a Service Advisor you play key & pivotal role a pivotal role within the dealership helping our guests to get their vehicles serviced and resolving any issues they may be having with their vehicles, so this is a role for people who are passionate about great customer service.

Macgregor Volkswagen is a brand-new purpose-built state-of-the-art Volkswagen dealership built for performance—just like the vehicles we sell Opened in May 2025, our dealership is already setting new benchmarks for customer service, innovation, and team culture.

**About Macgregor Volkswagen**

Backed by an **ASX-listed organisation Autosports Group has over 2,500 employees 75 Dealerships in Australia and New Zealand**, this is more than just a job — it is a chance to build a long-term career in one of the fastest-growing sectors in the automotive industry:
**What is offer**:

- Working with a successful, large company with an excellent market reputation
- Real career progression opportunities, with a company that takes promoting and developing our people very seriously
- Working in an environment where everyone cares and fun is a priority
- Volkswagen training and support will be provided to advance your career which includes some interstate travel for Volkswagen accreditation
- Guaranteed Attractive remuneration package plus commissions & monthly bonuses
- Great employee benefits, including discounts with our company partners and free annual flu shots & Parental Paid Leave

**As a Service Advisor, your role will include**:

- Meeting and greeting guests promptly and courteously as they drop off their vehicles to be serviced
- Ensuring you create an exceptional guest experience
- Checking guests in & out when their service is complete, processing their payment & showing them back to their vehicle
- Handling customer concerns and complaints with prompt solution-based outcomes
- Ensuring Technicians are briefed appropriately on all issues a guest raises in relation to their vehicle
- Offering accurate estimates for customers requiring additional work or repairs
- A **fun and supportive team culture** that values growth, collaboration, and excellence
- Career development and training opportunities within a **globally respected brand**

**To be considered for this position you will need the following experience and attributes**:

- Previous experience as a Service Advisor in a Dealership or Automotive environment is required.
- Excellent customer service skills including in person, in writing and over the telephone
- Must like helping Guests & solving problems
- Attention to Accuracy and a high attention to detail is a must
- Be positive individual and to change and championing Guest Experiences
- Current manual driver's license

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