Resolution Officer

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together. **Resolution Officer - CTP Claims | Flexible location** - Feel valued for all that you bring and do - Focus on getting it right together - Be supported to grow and develop your career Let’s care for tomorrow. Want to be trusted to do what’s right for the customer? CTP Claims provides claims services for Compulsory Third Party (CTP) insurance. CTP provides cover for personal injuries sustained in a motor vehicle accident. By joining Allianz, you are joining a company that offers a fast-paced, flexible and innovative work environment and a rewarding career. **You'll be responsible for**: - Working with the business to provide support on identifying damages entitlements for their portfolio of claims. - Making settlement offers, attending informal and settlement conferences to progress claims towards finalisation - Claim review approvals relating to settlements - Working with our panel solicitors and Technical Specialists to discuss claim quantum for matters that are outsourced for management. - Identification of opportunities to develop the Claims Consultants with focus on claim quantum and finalisation. - Building effective working relationships with a variety of key stakeholders - Supporting processes that deliver outcomes in line with our objectives with an ability to operate with a focus on a customer centric approach. **Important to your success**: - Demonstrated Technical Excellence in all aspects of managing CTP claims - A high level of technical and professional knowledge of legislation - High level attention to detail and time management - Demonstrated ability in coaching and mentoring - Demonstrated problem solving and analytical skills - Excellent customer service and communication skills - Advance negotiation skills. **What's on offer?** - Access on-demand lifelong learning and take control of your career development - Learn through being supported and encouraged to take on new challenges that will help you to develop new skills - Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes - We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer. - Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products. **About us** Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate. LI-ALLIANZAU