Enforcement Resolution Officer

**Department of Treasury and Finance**
**Job reference**: 687113
**Location**: 5015 - PORT ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone

**Remuneration**: ASO4 - Salary Range ($76,561 - $80,256 pa)

**About the opportunity**:
Reporting to the Senior Lead, Collections and Client Engagement, you will help play a key role in navigating operational priorities, resolving complex cases, and building strong partnerships across teams and with clients. Join a team committed to service excellence, collaborative problem-solving, and integrity.

**About you**

To be successful you will:

- Manage complex debtor cases and suggest tailored solutions.
- Monitor client compliance and recommend process improvements.
- Negotiate payment plans and settlements with empathy and professionalism.
- Ensure enforcement actions align with the _Fines Enforcement and Debt Recovery Act 2017_.
- Collaborate with the team to resolve escalated matters.
- Be familiar with omni-channel services and to help evolve client treatment strategies
- Lead minor continuous improvement initiatives.
- Support team capability through knowledge sharing.
- Maintain accurate records and generate & maintain business reports.
- Be a strong communicator with a client-first mindset.
- Be a problem-solver who thrives in complex, fast-paced environments.
- Like the detail and dealing with data
- Be a collaborator who values cross-team engagement and continuous improvement.
- Have commercial and business acumen, who understands time value to money.

**About us**

At the Department of Treasury and Finance (DTF) we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Our culture is one that welcomes all and we embrace flexibility and diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.

The Fines Enforcement and Recovery Unit (Fines Unit) is a business unit of the DTF and is responsible for the effective collection, resolution and enforcement of overdue fines and other debts owed to the state to assist in meeting the overall DTF strategic goals and objectives.

The Fines Unit places a high value on maintaining a work environment which is positive, inclusive, supportive and safe. The Fines Unit Leadership Team has a primary focus on ensuring all our team members have access to the information, training and support required to do and enjoy the roles they fulfill within the organisation.

**What we offer**
- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
- Employee Assistance Program for you and your family
- Be Well Program

**For a confidential discussion about the role please contact**:
Name: Erminia Morizzi
Title: Executive Assistant
Tel: 08 8429 0276

**Application Instructions**:
Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages) addressing the key selection criteria and demonstrating suitability for the role. You are also required to provide details of 2 referees and complete a pre-employment declaration. Applications will include a completed pre-employment declaration, and applicants will undertake and return a satisfactory General Employment Probity check, Working with Children Check and Fines History check.

**Applications close**: 28/07/2025 11:45 PM