Complaints Resolution Officer

3 days ago

Adelaide, Australia SA Health Full time

**Job no**: 901077
**Work type**: Full time
**Location**: Adelaide CBD
**Categories**: Administration, Business and Management, Community and Social Services, Child, Aged and Disability Care
- **Department for Health and Wellbeing - Office of the Health and Community Services Complaints Commissioner**:

- **Salary: $98,478 to $104,165 - ASO6 - Full Time / Ongoing appointment**

Overview:
The Complaints Resolution Officer is responsible for providing an impartial, effective complaints resolution service to consumer, carers and service providers. This is achieved by conciliation and investigation. They will be required to build the capacity of consumers, carers and service providers to resolve complaints directly and improve the HCSCC complaints management model, including conciliation and investigation. They will also be required to assist the Assessment Service as necessary.

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. **Job ref: 901077**

**Criminal History Screening Requirement**
- A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position (general employment)

**Immunisation Risk for this position is Category C (mínimal patient contact)**

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

**Special Conditions**
- Some work outside of normal office hours will be required including actively participating in HCSCC promotional activities.

**Enquiries**

Grant Davies

Health & Community Services Complaints Commissioner

Phone: 7117 9314

**Application Closing Date**

**Sunday, 11 May 2025**- 11:55PM

**Attachments**
- Australian applicant guidelines
- International applicant guidelines

**Advertised**: 25 Apr 2025 Cen. Australia Standard Time
**Applications close**: 11 May 2025 Cen. Australia Standard Time

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