Complaints Resolution Officer

7 days ago


Adelaide, Australia SA Health Full time

**Job no**: 901077
**Work type**: Full time
**Location**: Adelaide CBD
**Categories**: Administration, Business and Management, Community and Social Services, Child, Aged and Disability Care
- **Department for Health and Wellbeing - Office of the Health and Community Services Complaints Commissioner**:

- **Salary: $98,478 to $104,165 - ASO6 - Full Time / Ongoing appointment**

Overview:
The Complaints Resolution Officer is responsible for providing an impartial, effective complaints resolution service to consumer, carers and service providers. This is achieved by conciliation and investigation. They will be required to build the capacity of consumers, carers and service providers to resolve complaints directly and improve the HCSCC complaints management model, including conciliation and investigation. They will also be required to assist the Assessment Service as necessary.

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. **Job ref: 901077**

**Criminal History Screening Requirement**
- A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position (general employment)

**Immunisation Risk for this position is Category C (mínimal patient contact)**

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

**Special Conditions**
- Some work outside of normal office hours will be required including actively participating in HCSCC promotional activities.

**Enquiries**

Grant Davies

Health & Community Services Complaints Commissioner

Phone: 7117 9314

**Application Closing Date**

**Sunday, 11 May 2025**- 11:55PM

**Attachments**
- Australian applicant guidelines
- International applicant guidelines

**Advertised**: 25 Apr 2025 Cen. Australia Standard Time
**Applications close**: 11 May 2025 Cen. Australia Standard Time



  • Adelaide, South Australia beBeeComplaints Full time $86,404 - $108,869

    Role OverviewWe are seeking a skilled and experienced professional to join our team in the Intake and Complaints Resolution Group. The ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.The APS5 Complaints Officer will be responsible for working with complainants, people...


  • Adelaide, South Australia beBeeCompliance Full time $96,303 - $108,869

    Role OverviewThis role is responsible for investigating and resolving complaints related to aged care services. The incumbent will work with complainants, service providers, and other stakeholders to identify concerns and develop options for resolution.

  • Resolution Specialist

    2 weeks ago


    Adelaide, South Australia beBeeResolution Full time $83,365 - $114,134

    About the RoleAs a key member of our team, you will be responsible for managing high-risk and complex complaints in accordance with legal, risk, and compliance requirements. Your primary goal will be to deliver exceptional customer service and provide timely resolutions.Key ResponsibilitiesManage high-risk and complicated complaints from start to...


  • Adelaide, South Australia Optus Full time

    Support and solutions that connect Australians.Optus is more than just a telco – we're a team of dedicated problem solvers putting people at the heart of everything we do. Every day our team of 7,000+ passionate people embrace a 'yes' mindset, ensuring Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs....


  • Adelaide, South Australia Optus Full time

    Support and solutions that connect Australians.Optus is more than just a telco – we're a team of dedicated problem solvers putting people at the heart of everything we do. Every day our team of 7,000+ passionate people embrace a 'yes' mindset, ensuring Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs....


  • Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    Are you passionate about ensuring fairness, quality and continuous improvement? Do you champion excellence in customer experience? **It starts here. With Bendigo Bankand you.** As a Case Manager, Internal Dispute Resolution, you will investigate and resolve customer complaints related to financial products and services. You will ensure timely, fair, and...

  • Resolution Officer

    7 days ago


    Adelaide CBD, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...


  • Adelaide, South Australia beBeeComplaints Full time $86,304 - $108,869

    Aged Care Quality and Safety Commission PositionsJoin our organization in making a positive impact on the lives of people receiving aged care.Two exciting positions are available within the Intake and Complaints Resolution Group:Complaints OfficerKey Responsibilities:Identify concerns, develop options to achieve resolution and work with complainants, people...


  • Adelaide, Australia QBE Insurance Group Full time $90,000 - $120,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeLocation: Parramatta, Adelaide, Brisbane, Canberra, Lismore, Sydney, Brisbane, Melbourne or PerthType: Permanent, full timeHybrid role, Happy to talk flexible workingThe opportunity We're currently looking for a Technical Dispute Officer to support high-quality complaint resolution, regulatory...


  • Adelaide, South Australia beBeeResident Full time $60,000 - $80,000

    Key Role Responsibilities:Excellent Service DeliveryWe are looking for a detail-oriented and organized Resident Services Coordinator to provide excellent customer service to our residents, guests, and prospects.Communication and Customer ServiceThe successful candidate will answer phone calls, route calls to the appropriate team member for assistance, and...