Dispute Resolution Officer

2 weeks ago

Adelaide CBD, Australia Arthur J. Gallagher & Co. Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

**Responsibilities**:
**Your Role**:
The role of the Dispute Resolution Officer is to deliver a professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly. The major accountability for this role is to conduct dispute resolution processes in a manner which will maximise worker and employer satisfaction and minimise costs related to disputes.

**You will add value to Gallagher Bassett across the following**:

- Providing high quality customer service to internal customers, injured workers and legal representatives;
- Undertaking tasks associated with the preparation of SAET conferences;
- Liaising with ELP’s to review advice and provide instruction;
- Formulating settlement options;
- Ensuring dispute outcomes are effectively communicated and actioned with all key stakeholders;
- Maintaining compliance with relevant Acts and RTWSA Instructions.

Qualifications:
**We’re interested in hearing from people who possess**:

- Ability to make decisions, influence and negotiate win/win outcomes;
- Excellent time management and organisation skills;
- Ability to build rapport with key stakeholders;
- Excellent communication and interpersonal skills;
- Sound knowledge of Workers Compensation Claims Management and the Return to Work Act 2014.

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- True flexible work hours
- 2 Paid Volunteer days per year
- Staff referral incentive
- Opportunities for ongoing education and development
- Service recognition awards to celebrate your contribution to the company
- Employee assistance program for yourself and your immediate family members
- Staff benefits program with a wide range of discounts on offer
- The opportunity to work for a company that gives back to the community through our Gentle Bear program
- A fun, supportive and inclusive working environment

Only people with the right to work in this country will be considered for this role.

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