Customer Service Officer

2 weeks ago

Burleigh Waters, Australia Fitcover Group Pty Ltd Full time

Do you want to remove all excuses for women across the world to live an active lifestyle? If so, then we’re meant to be together

An exciting and rare opportunity has become available to join Fitcover in the role of Customer Service Officer. Fitcover is Australia’s first and leading active beauty brand making an impact globally.

**About Us**

We are Australia's first and largest all-natural & sweat-proof makeup brand. Since launching, we've also managed to get more women in the gym and feel amazing about themselves.

Fitcover sells products worldwide, with our main warehouses in Adelaide and the USA. Our HQ is located on the sunny Gold Coast just 5 mins from the beach.

**Overview of this role**

This role is 8:30am - 4:30pm, Monday - Friday.

**Responsibilities**
- Lead customer service for our ecommerce brand
- Responsible for customer happiness and satisfaction
- Responsible for shade matching, product recommendations and order changes
- Respond to customers in a timely and resolution-focused manner
- Work across multiple platforms such as online live chat and social media platforms
- Strong attention to detail and supportive negotiation skills
- Administration support when necessary

**Skills and experience**
- Positive, bubbly, ambitious with great energy to be around
- A courteous, respectful, and empathetic approach to client interaction and solutions
- Strong customer care experience
- Beauty industry experience a bonus
- Experience in all social media platforms, Shopify and customer service platforms
- Ability to work in a fast-paced environment and proactively solve any arising challenges
- Exceptional time management, prioritising, and organisational skills
- A proactive and innovative individual who seeks to continually optimise processes, improve efficiency, and strengthen customer experience

If this sounds like a job you want to jump into head first, immediate start for the right applicant.

**Perks**
- Join an inclusive team in beautiful Burleigh Heads
- Freebies and generous discounts
- Regular team-building activities
- Flexible work options including working from home 1 day/week

**TO BE CONSIDERED**
- Tell us about yourself
- What do you like to do outside of work?
- Tell us about your dream position

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $60,000.00 per year

  • Customer Service Representative

    2 weeks ago

    Burleigh Waters, Australia Fitcover Group Pty Ltd Full time

    Do you want to remove all excuses for women across the world to live an active lifestyle? If so, then we’re meant to be together! An exciting and rare opportunity has become available to join Fitcover in the role of Customer Service Officer. Fitcover is Australia’s first and leading active beauty brand making an impact globally. About Us We are...

  • Customer Service Delivery Driver

    2 weeks ago

    Burleigh Waters, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Administrator

    2 weeks ago

    Burleigh Waters, Australia Tan Lounge Full time

    _**Join one of the most unique, fast paced and exciting businesses in Australia - Tan Lounge! Ever wanted to be able to tan 24/7? Well now you can. Tan Lounge is Australia’s first luxury spray tan lounge that grants members access 24/7 and allows non-members to tan from 8am - 8pm, 7 days per week.**_ As part of the businesses substantial growth over the...

  • Customer Service Administrator

    6 days ago

    Burleigh Waters, Australia Tan Lounge Full time

    _**Join one of the most unique, fast paced and exciting businesses in Australia - Tan Lounge! Ever wanted to be able to tan 24/7? Well now you can. Tan Lounge is Australia’s first luxury spray tanning lounge that grants members access 24/7 and allows non-members to tan from 8am - 8pm, 7 days per week.**_ As part of the businesses substantial growth over...

  • Customer Service Officer

    2 weeks ago

    Currumbin Waters, Australia Capboon Pty Ltd Full time

    We are seeking a highly-motivated Customer Service Officer to join our family owned and operated car and car rental company based in Currumbin. This role will suit someone with experience in customer service who enjoys interacting with the general public and is dedicated to ensuring our customers always have a fantastic experience when hiring from us. About...

  • Customer Service Officer

    1 week ago

    Burleigh Heads, Australia AMA Collision Full time

    Burleigh Heads location. - Monday to Friday (no weekend work), Permanent position - 2024 Bodyshop Award Winner - Best Workplace MSO Gemini Burleigh Heads has a great team culture and all the latest equipment — including high-end welders and pulling equipment, plus two new spray booths. The location is convenient, just off the M1 and the...

  • Customer Service Officer

    6 days ago

    Burleigh Heads, Australia AMA Collision Full time

    Burleigh Heads location. 6-month fixed term contract - Monday to Friday (no weekend work), Permanent position - 2024 Bodyshop Award Winner - Best Workplace MSO Gemini Burleigh Heads has a great team culture and all the latest equipment — including high-end welders and pulling equipment, plus two new spray booths. The location is convenient, just off the...

  • Chief Operations Officer

    6 days ago

    Burleigh Waters, Queensland, Australia Kollosche Full time $70,000 - $120,000 per year

    Chief Operations Officer - KolloscheWho are we?We are Kollosche; the Gold Coast's leading luxury Real Estate Agency.We focus on delivering exceptional service and experience to the high-end property market. Our team of experts understand better than any, that high calibre properties require a unique and bespoke approach - this is how we deliver the premium...

  • customer development manager napa

    2 weeks ago

    Burleigh Waters, Queensland, Australia Genuine Parts Company Full time $80,000 - $120,000 per year

    LocationBurleigh Waters, AustraliaCategory Sales FunctionJob ID R25_ Date posted 08/11/2025Brand NAPAStatus Full timeJob Type On-SiteBuild a long lasting career in sales with a leader in the industry Manage and build relationships with our key accounts across industrial and trade.Genuine opportunity to develop your career within the automotive...

  • School Officer

    2 weeks ago

    Burleigh Waters, Australia Brisbane Catholic Education Full time

    **Estimated start date**:Commencing January, 2025 (Term 1) **Position tenure**:Part-Time (30 Hours/Week) | Fixed Term (2025 School Year) **Weeks worked**:School term weeks only (holidays unpaid) **Tenure duration **(where Fixed Term)**:2025 School Year **Total Paid Hours (per week) & days required**:30 hours per week - required to work Monday to Friday each...