Collections Lead- Onboard Finance

2 days ago


Melbourne, Australia McMillan Shakespeare Full time

At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services - from salary packaging and fleet management to disability support - aim to enhance your financial wellbeing and empower your aspirations.

Full-time | Finance & Leasing | Lead a Small, High-Performing Team

We’re looking for an experienced and motivated Collections Lead to join our growing team at Onboard Finance. In this role, you’ll be responsible for driving collections performance, reducing arrears, and managing complex customer accounts — all while supporting a small, collaborative team.

This is a hands-on leadership role, ideal for someone who enjoys balancing day-to-day collections activity with coaching, process improvement, and strategic oversight. You’ll work closely with senior leaders and external partners to deliver strong recovery outcomes while maintaining a positive customer experience.

What You’ll Do- Lead & support collections across novated lease and finance portfolios- Manage complex accounts & escalations- Coach & mentor the Collections Officer- Oversee external debt collection partners- Analyse trends, spot risks, & drive process improvements- Prepare clear, insightful reports for senior stakeholders- Collaborate with Legal, Finance, and other teams

What We’re Looking For

Strong background in debt recovery (finance, leasing or automotive preferred)
Solid understanding of consumer credit laws (NCCP, Privacy Act)
Confident negotiator with great judgement under pressure
Skilled in handling sensitive or complex customer situations
Leadership experience or proven ability to guide others
Strong communication, problem-solving & time management skills
Comfortable with data analysis and reporting (Excel, CRM systems)

Why Join Us?

✔ Small, supportive team
✔ Real influence on outcomes & processes
✔ Mix of hands-on collections & strategic leadership
✔ Opportunities for growth and improvement

What we can offer you:
- Novated leasing benefits and discounts- 12 weeks paid parental leave and access to our Parents Portal- Comprehensive learning and development opportunities to support your career growth- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund- Exempt Employee Share Plan

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.- We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.- We embrace hybrid working and welcome conversations about flexibility.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at


  • Collections Officer

    1 week ago


    Melbourne, Australia NOW Finance Full time

    Join our fantastic in-house Late-Stage Collections Team at NOW Finance! NOW Finance is an Australian-owned, specialist provider of personal loans to customers looking for a fee-free, value-for-money finance solution. As a NOW Finance Late-Stage Collections Officer, you will play a pivotal role in liaising with our valued customers, providing excellent...

  • Collections Officer

    2 weeks ago


    Melbourne, Australia NOW Finance Full time

    NOW Finance is an Australian-owned, specialist provider of personal loans to customers looking for a fee-free, value-for-money finance solution. Join our fantastic Collections Team and start your finance journey by building a career in a rapidly growing fintech. As a NOW Finance Collections Officer, you will be responsible for liaising with our valued...

  • Collections Officer

    1 week ago


    Melbourne, Australia NOW Finance Full time

    We’re a passionate organisation driven to make a difference. At NOW Finance we believe in the personal touch, providing personalised financial solutions, tailored to the individual needs of our customers, along with timely and personal support. NOW Finance is a place where you can achieve your personal best and be part of our strong service and teamwork...

  • Collections Officer

    9 hours ago


    Melbourne, Australia NOW Finance Full time

    As a NOW Finance Collections Officer, you are responsible for providing the best fit solution to customers with an overdue account. Terms of repayment are negotiated by understanding each individual customer’s circumstances and financial needs and leveraging your strong relationship-building skills. We’re a dynamic organisation driven to make a...

  • Account Executive

    1 week ago


    Melbourne, Australia OnBoard Full time

    **OnBoard** is seeking a quota-bashing, high-performing new business sales executive to join our growing ANZ team. This results-oriented individual will be responsible for growing sales of our industry leading cloud-based meeting management software solution by targeting C-suite and Board-level executives across key industry verticals in the Asia Pacific...


  • Melbourne, Australia Department of Treasury and Finance Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Department of Treasury and Finance **Salary**: $103,920 - $114,828 Occupation: Other Reference: VG/DTF/CGS/1667369 This is a rare ongoing VPS5 opportunity within the VGLS due to retirement. **About us** The Department of Treasury and Finance (DTF) provides economic,...


  • Melbourne, Australia Department of Treasury & Finance Full time

    About us The Department of Treasury and Finance (DTF) provides economic, financial and resource management advice to help the Victorian Government deliver its policies. We strive for excellence in financial and economic management to improve the lives of all Victorians. Shared Service Provider The Shared Service Provider (SSP) is part of the Victorian...


  • Melbourne, Victoria, Australia Randstad - Accounting & Finance Full time $120,000 - $180,000 per year

    Introduction:We are currently recruiting Head of Credit and Collections for a leading utilities providing organisation - you'll be managing a team of 30+ people. It's a fast paced, driven and collaborative environment, working in the Credit and Billings domain, where the colleagues are engaged, aware, friendly and value encouraging ideas.This role is...


  • Melbourne, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make...

  • Senior Finance Lead

    8 hours ago


    Melbourne, Victoria, Australia Sharp & Carter Finance and Accounting Full time $120,000 - $180,000 per year

    The Role An exciting opportunity exists for a senior finance professional to support the successful delivery of a major SAP implementation.  Reporting to the GM of Finance, this role will ensure financial integrity, compliance, and insightful reporting while partnering closely with Finance, IT, and project stakeholders. This role is ideal for a...