Employee Relations Advisor and Investigations

**Employee Relations Advisor and Investigations**

Clerk Grade 7/8, Ongoing, Full-time 35 hours per week
People Services, People & Culture, Department of Customer Service
Parramatta, Gosford or Sydney McKell location (travel between these locations is required)
Salary Range: $106,025 - $117,363 p.a base salary
- **Refine your HR or investigations skills and focus on Employee Relations and Professional Conduct case management, by gaining exposure to investigations across a range of regulatory and service functions.**:

- ** Research, investigate, and undertake end to end case management of complex industrial relations and employment matters to ensure compliance with legislation, and the Department’s Code of Conduct, frameworks, policies and guidelines.**

**About the Opportunity**:
Due to innovation and growth in the People & Culture Division at the Department of Customer Service, we have an exciting opportunity for an Advisor, Professional Conduct to join our high-performing and progressive People Services team.

This is a great opportunity to work collaboratively within a centralised Centre of Expertise function, in which you will conduct a range of activities including triage and assessment of employment relations matters and end to end case management to ensure compliance with our employment framework which includes applicable legislation, Department’s Code of Conduct, frameworks, policies and guidelines.

This would be a great opportunity for a HR Generalist that would like to refine their skills and development in case management and progress to complex matters with a professional conduct focus. The role will have a high focus on upskilling business leaders and internal colleagues to raise awareness regarding compliance and risks within the working environment.

This role will allow you to gain an intricate understanding of the agencies within DCS, it’s challenges and objectives, and work to develop strong stakeholder and team relationships to ensure professional conduct, industrial and compliance strategies are integrated into the business to meet customer requirements and business objectives.

This opportunity will see you have the opportunity to build on and enhance current databases to enable data literacy and process improvement. Using data and your knowledge you will identify trends and propose practical and sustainable solutions. Working collaboratively with your peers you will embed modern and agile ways of working to deliver a world class people and culture function and create great employee experiences.

**About You**:
To be successful in this role you will possess a great blend of skills, including:

- **Experience** in researching, investigation and undertaking end to end case management of **complex industrial relations and employment matters**:

- Knowledge and understanding of the evolution of employment law, legislation and the industrial framework.
- Tertiary qualifications in Investigations, Human Resources, Industrial Relations, Law or in a related field and/or equivalent demonstrated experience (desirable)
- A **customer centric** and **growth mindset** with strong decision-making skills as well as have excellent communication and stakeholder engagement skills.
- Resilience to adapt, thrive and lead through a growth mindset in an agile and transformational environment
- Strong relationship management and **influencing skills** at all levels
- Experience in project delivery to achieve business outcomes
- ** Experience with continuous improvement** activities to delivery business outcomes
- Experience in providing insights and data to contribute to the design and delivery of proactive education training programs

**About us**

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Understand more about the Department of Customer Service - here.

**Looking for more information?**

Why not reach out to Amy Lynch, A/Associate Director Professional Conduct, on 02 4321 5927 for a conversation and learn more about this incredible opportunity.

For more information on the role and its accountabilities, click here to view the role description.

"_Provide_ an example where you have applied_ a decision-making process in a challenging employment matter that _required_ balancing stakeholder needs with legal considerations"_

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date**:Friday, September 27th, 2024 at 10:00 am

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improv