Health Club Coordinator

**Job no**: 495600
**Categories**: Government and Defence, Sport and Recreation
Permanent Full time position
Salary from $78,641 + Superannuation
**Location**: Active Monash - Monash Aquatic & Recreation Centre, Oakleigh Recreation Centre & Clayton Aquatics & Health Club
Applications close August 10 2025
The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city close to the demographic centre of Melbourne.
Our Active Monash Leisure Centres are highly regarded throughout the Aquatic and Recreation Industry, attracting over 1.5 million attendances per annum. Active Monash prides itself on an inclusive and diverse working environment, encouraging members to ‘Participate Their Way’ and providing services for all members of our community.
About the Position
Supportive and experienced leaders that care for your development and wellbeing
Vibrant health and well-being programs
Employee Assistance Program for you and your family
Flexible working arrangements
Training and development opportunities
The Health Club Coordinator oversees the Health Clubs at the Monash Aquatic & Recreation Centre (MARC), Clayton Aquatics & Health Club (CAHC) and the Oakleigh Recreation Centre (ORC). Reporting to the Area Manager: Health & Wellness, this role is responsible for the recruitment, coordination and promotion of Health Club services, including Active Monash’s Member Care Pathway and an expanded Personal Training Program.
This role has a renewed strategic focus on driving revenue growth through innovative and results-driven personal training services and leading the professional development of the Health Club and Personal Training team to enhance service delivery and retention. The position also ensures effective cost management of casual wages and operational expenditure, whilst maintaining the functionality and safety of Health Club equipment, as well as ensuring a welcoming and inclusive environment for our patrons to “Participate Their Way”.
Skills and Experience
Knowledge of general health and fitness methodologies
Leadership and staff management skills
Commitment to professional development through relevant professional peak bodies
Knowledge of Microsoft 365 suite
Budgeting and financial management
General sales, marketing, and customer service skills
Knowledge of Occupational Health and Safety issues
Demonstrated expertise in the strategic development and growth of personal training services
Proven success in building and mentoring high-performing personal training teams
Business acumen and financial literacy to monitor, analyse and grow PT revenue streams
Advanced knowledge of fitness programming, behaviour change strategies, and goal-based training
Key Responsibilities
Member Engagement Programs and Services
Develop and implement systems that increase member engagement and retention
**Actively grow Personal Training (PT) revenue by**:
Expanding PT product offerings (e.g., semi-private PT, group PT)
Driving KPIs around PT sales, upselling and client retention
Working closely with Sales & Marketing to create high-impact PT campaigns
Develop structured onboarding and retention pathways for PT clients
Use data insights to analyse trends, performance, and opportunities for PT growth
Ensure all PT offerings align with budget targets and revenue goals
Maintain high customer service standards across all individualised fitness services
**Requirements**:
Mandatory qualifications
Degree in Sport & Exercise Science and/or Certificate IV in Fitness and proven experience and achievement in a management role within the leisure industry
Current registration with AUSActive
Level 2 First Aid with current CPR
Employee Working with Children’s Check and Satisfactory National Police Check
Experience in leading teams at multi-sites and ensuring continued commitment to high quality of customer service.

**Benefits**:
As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:
Supportive and experienced leaders that care for your development and wellbeing
Vibrant health and well-being programs
Employee Assistance Program for you and your family
Flexible working arrangements
Training and development opportunities
Discounted gym memberships at our Active Monash Recreation Centres
Please submit your CV with a cover letter outlining your experience and how it relates to the role.
Applications close Sunday August 10 2025 at 11:55pm.
Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.
We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.