Receptionist/administrator

2 days ago

Concord West, Australia Snap Fitness Concord West Full time

As a **Receptionist**, you will be responsible for creating a welcoming environment for everyone entering the gym. You will handle front-desk operations, provide exceptional customer service, and assist with membership-related tasks. Your role is integral to our club’s smooth day-to-day functioning and overall member satisfaction.

**Front Desk & Administrative Duties**
- Greet and check in members and guests
- Answer phone calls and handle general inquiries
- Process membership sign-ups, renewals, and cancellations
- Maintain accurate records in the club management system
- Handle cash and card transactions when required

**Customer Service & Member Support**
- Provide friendly, helpful service to all members and visitors
- Respond promptly to member questions and direct them to appropriate staff as needed
- Promote Snap Fitness products and services, including current promotions
- Offer basic guidance on facility use and direct members to qualified staff for fitness advice

**Club Presentation & Housekeeping**
- Ensure reception and lounge areas are tidy, organized, and presentable at all times
- Report any maintenance or equipment issues to the management team
- Support in maintaining a safe and hygienic environment, following Snap Fitness policies and procedures

**Teamwork & Communication**
- Work cooperatively with gym managers and other staff to resolve member concerns
- Keep up to date with club news, events, and policies to provide accurate information to members
- Contribute to a positive, team-oriented environment by communicating effectively and professionally

Mandatory Requirements
- **Current Senior First Aid and CPR** (or willingness to obtain)
- **Police/Working With Children Check** (as applicable in your region)
- **Basic Computer Skills** and the ability to learn new software programs quickly
- A general interest in health, fitness, or related fields

**Preferred (but not essential)**:

- Previous experience in a customer service or reception role

**Job Types**: Full-time, Part-time, Casual

Pay: $24.00 - $29.00 per hour

Expected hours: 1 - 38 per week

**Benefits**:

- Employee discount
- Gym membership
- Referral program

Schedule:

- Afternoon shift
- Morning shift

Supplementary Pay:

- Bonus
- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

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