Public Relations Officer

3 days ago

Fremantle, Australia Residency by Dillons Aged Care Full time

Residency by Dillons is a family-owned aged care provider with a proud history of delivering high-quality, resident-centred care across Queensland and Western Australia. We are committed to creating a community where residents, families, and staff feel respected, supported, and connected.

We are seeking a **Resident Experience & Communications Advisor** to join our Head Office team. This is a pivotal role, blending resident engagement, communications, and public relations to strengthen our reputation, enhance the resident experience, and build meaningful connections with the community.

**About the Role**

In this role, you will:

- Plan, develop, implement, and evaluate communication strategies that promote a clear understanding and favourable view of Residency by Dillons.
- Act as the primary contact at Head Office for resident and family feedback, concerns, and complaints.
- Coordinate publicity campaigns, media releases, and social media communications.
- Advise executives on public relations implications of policies, programs, and practices.
- Represent Residency by Dillons at industry events, expos, and community functions.
- Some travel may be required.
- Undertake and analyse resident feedback and satisfaction surveys to inform continuous improvement.
- Prepare Board papers, minutes, and ensure Directors have the information required to fulfil their governance duties.

**About You**

To be successful, you will bring:

- Tertiary qualifications in Communications, Marketing, PR, Community Services, or equivalent experience.
- At least 5 years’ experience in public relations, communications, or stakeholder engagement.
- Strong skills in content creation, digital marketing, and campaign management.
- Demonstrated ability in complaints handling or conflict resolution.
- Exceptional written and verbal communication skills, with the ability to influence and engage at all levels.
- A genuine commitment to resident-centred care, continuous improvement, and building trust with stakeholders.
- Willing to obtain and maintain a valid National Police Clearance Certificate or NDIS Clearance.

Pay: $100,000.00 - $110,000.00 per year

Work Location: Hybrid remote in Fremantle WA 6160

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