Apply in 3 Minutes: Judicial Support Officer/Supervising Customer Service Officer

Court and Tribunal Services

Position number: Pool Ref 219519

Work type: Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time

Location: Peel Region - Fremantle Courthouse, Mandurah Courthouse and Rockingham Courthouse

Attachments:

- Applicant Information Pack.pdf
- Job Description Form - Judicial Support Officer.pdf
- Job Description Form - Supervising Customer Service Officer.pdf

You can view and print these PDF attachments by downloading Adobe Reader.

This recruitment pool will run for a period of twenty four (24) months and may be used to fill ongoing fixed term contracts and permanent opportunities.

Currently, there are two (2) permanent positions available for immediate filling.

About Justice

When you join the Department of Justice , you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.

About the role

The Judicial Support Officer (JSO) provides support to Magistrates before, during and after court sittings and must be comfortable using technology, thrive in a fast-paced environment, work well under pressure, have strong attention to detail and are committed to providing a quality service. The role manages competing priorities, is flexible and adaptable, and provides training and acts as a technical escalation to junior staff.

The Supervising Customer Service Officer (SCSO) is responsible for coordinating the physical and human resources for a work team within the Magistrates Court of Western Australia. They provide an advisory service to all internal and external customers in relation to practices and procedures of the Magistrates Court of Western Australia. The role provides leadership, training, and guidance to court staff.

Both roles require a good understanding of court practices and procedures, a customer service focus, and the ability to work collaboratively to achieve commons goals in a team environment.

To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.

Benefits and opportunities

- Flexible working arrangements.
- Career pathway opportunities.
- Learning and development opportunity programs.
- Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness centre discounts available for employees and their families.
- Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

Application process

How to apply

Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.

We require you to submit:

- Provide a comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.
- A statement of no more than two (2) pages, addressing your suitability for the role in the context of the following Job Related Requirementswith examples to support your claims. Your statement must indicate which role you are applying for, or if you are applying for both positions.
- Shapes and Manages Strategy
- Achieves Results
- Exemplifies Personal Integrity and Self-Awareness
- Contact details of two (2) recent work related referees.

All remaining Job Related Requirements andRole Specific Criteria will be assessed at a later stage in the recruitment process.

Pool Recruitment

This pool will be open for a period of 24 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

The Department of Justice uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies, with the Department of Justice for the duration of the pool.

For Further Job Related Information

If you would like further information regarding the vacancy please contact Courtney Brown, Registry Manager on (08)9431 0320 for a confidential discussion.

Equity and Diversity

The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, women, culturally and linguistically diverse people, and other diversity groups.

Applicants with disability requiring adjustments or accessibility support at any stage of the selection process can contact the hiring manager as listed under the ‘For Further Job Related Information’ section or contact the Diversity and Inclusion team onWorkforceDiversity@justice.wa.gov.au or (08) 9264 1700 for a confidential discussion.

Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk ramshelpdesk@bigredsky.com on 1300 733 056 for assistance.

To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.

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