Visitor Services Officer Grade 2

**Visitor Services Officer Grade 2**
- Salary:

VSO2, $64,368.45 to $65,338.75 per annum, Govt Services (Miscl) General Agreement 2023
Location:

Fremantle
Unit/Division:

Engagement
Work Type:

Permanent - Full Time
Position No:

Pool Ref 15074
Closing Date:

2025-01-24 4:00 PM

**We are seeking to establish a Pool** **of Visitor Service Officers to fill vacancies that may arise within the next 18 months for casual, fixed-term, part-time, full-time, or permanent opportunities at the**WA Maritime Museum, Fremantle.**

**We currently have** **two (2)x** **Permanent** **full-time** **vacancies available**for immediate** filling**.**

**About us**

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

**About the role**

The Visitor Services Officers (VSO's) provide a welcoming environment and high-quality experience for Museum visitors. They help to ensure the safety of visitors and staff within the Museum, as well as the security of the Museum Collection.

**About you**

We are seeking dynamic, self-motivated individuals who enjoy working in a positive team environment and delivering high quality customer service.

The successful applicant will be expected to:

- Provide a high level of visitor engagement including conducting tours, use of technology, and interpretive programs.
- Process admission sales and support retail activities.
- Support public events and functions through either the event set-up, and/or pack down, and through guided tours.
- Provide a high standard of security and safety of visitors and the Museum precinct.

**How to apply**

We require you to submit:

- A current **comprehensive CV** including the contact details of two Referees.
- A statement of no more than **two (2) A4 pages** addressing the following essential work-related requirements (as per JDF). Please provide relevant examples to support your claims:

- Commitment to quality customer service.
- Strong computer and multimedia skills.
- Well-developed presentation and communication skills; and delivering information in an engaging way to diverse audiences.
- **_Please indicate your preference of work availability (eg., _**_full-time, part-time, or casual_**_). _**

The remaining work-related requirements will be assessed at a later stage in the recruitment process.

**Further Information**

If you would like further information on this opportunity, please contact **Jimmie Nerva, Operations Manager, on 0466 522 796.**

**Eligibility to Apply**

A current (within six (6) months) **National Police Clearance Certificate** will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.

We also require the following:
**Pool Recruitment**

This Pool will be open for a period of **18 months** from the day after the breach of standard claim period closes. **Permanent, fixed term, full time, part time and casual appointments** may be offered as vacancies arise; however, an appointment is not guaranteed.

Applicants found suitable in this Pool, may be considered for subsequent, similar vacancies with the WA Museum.

**Equity and Diversity**

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally
- diverse backgrounds, and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.
- **TTY/Voice calls** - 133 677
- **Speak & Listen** - 1300 555 727
- **SMS Relay** - 0423 677 767

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