Customer Service Administrator

5 days ago

Ashfield, Australia 3Bridges Community Full time

3Bridges Benefits
- Salary packaging & novated leasing
- Workforce wellbeing support provider
- Career development & progression support
- Employee referral and milestone reward programs
- Complimentary annual flu vaccinations
- Discounted OSHC services and gym memberships

**About 3Bridges**

We strive to give back - together.

3Bridges is a Registered Charity and a Not-for-Profit organisation with over 40 years of combined experience in partnering with local communities, and empowering individuals to live their best life, regardless of age, location, disability, or ethnicity. The diversity of our services and programs provide 3Bridges with unique opportunities to connect with the community, in a meaningful and substantial way.

**About The Role**

The Customer Service Administrator is to provide support to the Client and Community Engagement team in being point of contact for enquiries, providing information on 3Bridges services and assisting in the assessment and registration process of a potential customer. Along with ensuring compliance with set procedures and protocols related to data collection and service administration.
- Provide a high level of customer service whilst performing administrative and other duties required by the position
- Undertake necessary administrative tasks to ensure the smooth operation of all services
- Provide information on 3Bridges services to clients and community members
- Assist with the collection of data and the maintenance of information to demonstrate and report on the ongoing achievement of KPIs
- Assist and support clients in attending to their changing needs, conducting client assessments and re-assessments as required
- Ensure new clients are uploaded into the system accurately and in a timely manner
- Attend any required training or information sessions
- Participate in team meetings
- Provide any other reasonable administrative tasks that may be required by Management

**About You**
- No qualifications are required for this role
- 1-2 years’ experience in a data entry and/or administrative role, ideally within the aged care sector
- Experience in customer service
- Experience in client assessments and reviews
- Desired experience in managing the My Age Care Portal or a similar client management system
- Demonstrated knowledge of the Aged Care Quality Standards, Home care Packages and Commonwealth Home Support services
- Strong written and verbal communication skills
- High level organisational skills; the ability to prioritise, organise and coordinate a multiple of tasks
- Customer orientated with strong interpersonal skills and the ability to deal with a diverse range of people

**What it means to work at 3Bridges?**

Our culture has been formed with a community spirit and passion to give back. 3Bridges aims to inspire and encourage our people to be the best they can be, through ongoing training, career opportunities and success as a valued team member.

3Bridges Community is committed to enabling a culture of inclusion and diversity, and to the principle of equal employment opportunity for all. The people we work with and provide support to, come from all walks of life and so do we. We welcome your unique contributions through your experiences, culture, opinions, ethnicity, gender identity and all that makes you an individual.

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